MRL enhance productivity with CloudCall for Bullhorn.

Established in 1997, MRL is an international recruitment consultancy specialising within the niche high technology and financial markets. MRL is based in Hove, in the UK with offices in France and Germany.

MRL required a phone system that integrated with Bullhorn and allowed for a seamless transition to remote work.

The Challenge

MRL looked for a communications integration with Bullhorn to increase productivity.


MRL’s previous phone system was quickly becoming out of date, they were looking for a solution that provided more features to help their consultants deliver market-leading recruitment services. Coupled with their transition to Bullhorn as their Applicant Tracking System (ATS), they wanted a platform that would be fully integrated and allow for maximum productivity. Moreover, MRL needed a system which could cater for a fully remote team. 

“Transitioning to remote working was very easy. It was a case of mass mailing the people working in their home office saying here’s the link to download. Here’s your login details and away you go. 

– Chris Swain, IT Manager, MRL

The Solution

CloudCall provides a strong integration and flexibility for MRL.


CloudCall’s many features proved to be exactly what MRL were looking for in a phone system and the tight integration with Bullhorn was a perfect match for MRL’s business goals. 

As lockdown started and MRL moved its team to remote working, IT Manager Chris Swain, saw this as the perfect opportunity to get CloudCall up and running. With softphones that require just an internet connection and a laptop, CloudCall allowed MRL’s consultants to keep working as usual from their homes.  

“As a recruitment consultant as long as they can make a phone call and they get a good quality phone call. That’s all that matters. 

– Chris Swain, IT Manager, MRL

The Result

With CloudCall, MRL seamlessly transitioned to remote working.


CloudCall’s remote working capability and integrated communications solutions have allowed MRL to work towards their goal of providing market-leading recruitment services across the world’s technology industries. 

MRL’s recruitment team have responded incredibly well to many of CloudCalls features including click to dial & Bullhorn integration. The time saved through the productivity enhancing features is allowing all members of the team to get more, quicker. 

By staying connected with CloudCallGo! Mobile app, MRL recruiters can text candidates wherever they are. Work can happen anywhere and now be safe in the knowledge that they will never miss a phone call if they are away from their desks.  

The ability to monitor the team’s activity using the real time dashboards has had a positive impact, especially when the team are remote working.