PSG Global Solutions and CloudCall have joined forces to help staffing firms scale smarter.
As the world’s largest provider of outsourced recruiting support, PSG helps staffing companies accelerate growth, improve efficiency, and deliver measurable results. Paired with CloudCall’s deeply integrated communications platform, recruiters gain the tools they need to work faster, smarter, and more effectively inside their ATS.
Together, we’re redefining how staffing firms connect with candidates and clients.
Why CloudCall?
Recruiters today need tools that keep pace with how they actually work. That’s where CloudCall stands apart:
- Global-Grade Reliability
CloudCall runs on a hyperscale cloud network, ensuring consistent quality and performance wherever recruiters are based.
- Deep Bullhorn Integration
Every call, text, and AI summary syncs seamlessly into Bullhorn — no toggling, no lost data. - AI-Powered Insights
Automatic call summaries, transcriptions, and sentiment tracking give recruiters back hours each week and help leaders coach more effectively. - Mobile-First Experience
Work seamlessly on the move with mobile and softphone access — perfect for hybrid and remote teams.
Why PSG?
With over 3,600 recruiting professionals across the globe, PSG is trusted by leading staffing firms to:
- Partner within existing tech stacks (including Bullhorn, Salesforce, and more) for a seamless experience
- Scale teams with flexible, high-quality recruiting support
- Improve recruiter productivity and reduce time-to-fill
- Provide proven playbooks, processes, and technology to drive outcomes
The Impact for Staffing Firms
By combining PSG’s global recruiting expertise with CloudCall’s embedded communications platform, staffing firms can:
Cost Savings
One of the main benefits of VoIP CRM integration is the significant cost savings. Traditional phone systems can be expensive to install and maintain, especially for businesses with multiple locations. VoIP systems, on the other hand, typically cost less to operate and maintain. By integrating VoIP with CRM, businesses can reduce the costs associated with customer communication and data management, seeing as they can manage both systems from a single platform.
Boosted Productivity
VoIP CRM integration boosts productivity by automating routine tasks and simplifying workflows. For example, AI-powered call summaries, automated call logging and note-taking, freeing up time for employees to focus on more important tasks. Additionally, accessing customer information during calls allows for more informed and efficient interactions.
Enhanced Customer Experience
When you connect VoIP with your CRM, you can really upgrade your customer service game. Agents get instant access to customer info during calls so they can offer a more personal touch, solve problems faster, and build better relationships. Plus, with all interactions being recorded and easy to access, it’s simpler to keep your service consistent and of high quality.
Improved Data Management
Integrating VoIP and CRM systems improves data management by centralizing all communication and customer information in one place. This guarantees that customer data is up-to-date and easily accessible, which is key to effective decision-making. It also simplifies data analysis, helping businesses to gain deeper insights into customer behavior and preferences.
