Why Talento Chose CloudCall to Power Their Global Recruitment Communications
About Talento
Talento Human Capital is an international recruitment solutions provider recognized as an Inc. 5000 firm. With deep expertise across more than 40 industries (including healthcare, IT, legal, aviation, and hospitality), Talento delivers scalable talent solutions worldwide.
With a growing global footprint fueled by strategic acquisitions like R2 Global and The PeterSan Group, Talento is scaling rapidly while staying grounded in its people-first mission: delivering smarter, faster, and more inclusive talent solutions. By blending deep industry expertise with a forward-looking approach to technology, Talento empowers organizations around the world to meet workforce challenges with confidence.
Why Talento Chose CloudCall to Power Their Global Recruitment Communications
Case Summary
In mid-2025, Talento completed a company-wide go-live with Bullhorn, making a strategic commitment to invest in best-in-breed technologies that simplify complexity and drive recruiter productivity. With Bullhorn as their system of record, the team needed a communications partner that could:
- Provide seamless integration across Bullhorn and its automation ecosystem
- Eliminate manual work and ensure activity is captured directly in the CRM
- Empower leaders with visibility to coach and mentor recruiters effectively
- Ensure call quality and reliability for a globally distributed workforce
Talento wanted more than just a tool. They needed a communications platform that could support global scale, free recruiters from admin, and amplify the human side of recruiting.
After evaluating options, Talento selected CloudCall o1 as their strategic communications partner for Bullhorn. CloudCall offered the most robust, future-proof integration to empower recruiters across the US and globally.
Key reasons included:
- Deepest Bullhorn integration: Full visibility into calls, texts, and recruiter activity, all logged directly into Bullhorn.
- AI-powered summaries: Automatic call notes save time, ensure context is never lost, and allow recruiters to focus on human connections over admin.
- Seamless mobile experience: Recruiters can make and log calls on the go with the same visibility as desktop workflows.
- Reliable global infrastructure: A modern, cloud-native network ensures call quality and scalability, supporting Talento’s distributed teams.
For Talento, CloudCall is more than a workflow enhancement, it’s a strategic enabler of their global growth. By embedding CloudCall into their Bullhorn ecosystem, Talento is preparing for the future by:
- Futureproofing recruiter workflows as hiring markets evolve
- Improved recruiter efficiency and consistent call quality help Talento deliver qualified candidate pipelines to clients quickly and reliably.
- Empowering leaders with better data to coach and mentor teams
- Supporting inclusive, people-first hiring through transparent communications and equitable candidate engagement
“At Talento, we believe recruitment is about people first. But having the right technology to support our team is critical. Pairing Bullhorn with CloudCall gives our recruiters the best possible workflow with visibility, efficiency, and scalability to better serve our clients.”
— Juan Gaitan, CEO, Talento Human Capital
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