What is a VoIP phone service?

A VoIP (Voice over Internet Protocol) phone service lets you make and receive calls over the Internet rather than through traditional phone lines. It’s a flexible and cost-effective solution that offers features like call forwarding, voicemail, and more, managed from a single platform.

VoIP converts your voice into digital signals that travel over the Internet. When you call someone, these signals are converted back into sound on the other end. All you need is a stable Internet connection, and you’re good to go.

What equipment is needed for VoIP?

All you need is a device with an Internet connection, like a computer, smartphone, or VoIP-enabled phone. A headset can enhance call quality, but that’s optional. Most VoIP services also provide software or apps that make setup even easier.

How easy is it to set up VoIP?

Setting up VoIP is very simple. You just need to sign up with a VoIP provider, install the software or app, and connect your device.

How much does VoIP cost?

VoIP is generally more affordable than traditional phone services. Costs vary depending on the provider and the features you choose, but you can typically expect to save money while gaining access to advanced communication tools.

CloudCall VoIP

The #o1 CRM Integrated VoIP with AI, Automation, and so much more.

CloudCall o1 delivers unified communications with hyperscale reliability, CRM integrated VoIP with global scalability and unmatched support. Find out how our VoIP communications platform will save you money while empowering your staffing and recruiting teams to deliver.

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CloudCall o1 helps teams move faster and stay ahead with the staffing industry’s most advanced hyperscale VoIP on the market.

Trusted by +30,000 users worldwide

We recognize CloudCall as a prominent partner within the recruitment sector, and we’re looking to work with good companies such as CloudCall.

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Key Benefits of Upgrading Your Business with CloudCall o1

Upgrading to CloudCall’s VoIP communications platform brings unmatched functionality and service that impact how your business performs and connects. Here are some of the main benefits you’ll experience:

Hyperscale Cloud Network

Powered by CloudCall o1’s hyperscale architecture built on the public cloud, enjoy 99.99% uptime, global presence across interconnected servers, and in‑house infrastructure designed for enterprise scalability across the globe.

Built for CRM & ATS Workflows

CloudCall works natively with Bullhorn, Salesforce, Vincere, JobDiva (and more), embedding click-to-call, contact-pops, call history, and automated call-activity notes directly into your CRM.

Advanced Features

CloudCall comes packed with features that make communication and data more effective, including CRM-synced click-to-call, AI-powered transcripts plus summaries synced back to your CRM, and real-time coaching and analytics.

Enterprise‑Grade Security & Reliability

End-to-end encryption, AWS‑secure architecture, ISO27001, GDPR/CCPA compliance, and resilient disaster recovery.

CloudCall’s VoIP communications platform features

CloudCall’s VoIP and SMS platform integrated directly int your CRM offers a wide variety of features designed to make your business communications smoother and more effective. Here’s a closer look at some of the key features:

AI-Powered Call Transcripts & Summaries

With CloudCall’s AI‑powered transcription and summarization, Every call is automatically transcribed and summarized, with key points, outcomes, and next steps dropped directly into your CRM (like Bullhorn and Vincere)—powering better coaching, candidate engagements, compliance, and sales pipeline workflow.

Real-Time Coaching & Visibility

Live dashboards, in-call barging, whisper, and coaching tools help teams perform better and onboard faster—even from remote locations. Quickly understand how your team is performing on calls and identify areas of improvement using Monitor or directly give them words of advice with Whisper. You can listen in to your team’s live calls, to ensure everything is going along smoothly, or be on hand to help if they need it.

Click-to-Call & Screen Pops

In today’s fast-paced business environment, every second counts. Manually dialing phone numbers is not only time-consuming but also prone to errors. CloudCall’s Click to Call feature allows users to initiate calls directly from their CRM or website with a single click, streamlining communication and enhancing productivity.

Screen Pops remove the guesswork by providing inbound call notifications that link to the caller’s record, enabling businesses to easily identify callers and access relevant information instantaneously. This real-time integration between telecommunications and your CRM empowers businesses to offer personalized and efficient candidate and customer interactions.

Power Dialer & Voicemail Drop

Decrease the time your recruiters and sales teams spend on finding and dialing numbers and increase the time they spend on the phone. The Power Dialer empowers businesses to seamlessly engage with their contact list. By automatically dialing through the list, your team can swiftly connect with their long list of perspective candidates and sales prospects.

Voicemail Drop is an advanced feature that allows users to leave pre-recorded voicemail messages with just a click of a button. This technology streamlines the process of reaching out to candidates, customers, prospects, or team members, enhancing communication efficiency and ensuring a more personalized touch.

Softphone & Mobile‑First Design

Say goodbye to desk phones, manually dialing numbers and missing data. A VoIP powered softphone is like a supercharged version of your physical handset. It’s clearer, cheaper, and a whole lot cooler.

Whether on your desktop or on your phone, your recruiters and sales folks can initiate call notes, call groups, conference calls, transfers, and more directly from their softphone.

Why Choose CloudCall as Your Communications Partner

When it comes to picking the right VoIP and SMS communications provider for your business, there are a few important factors to consider. Making the right choice can have a large impact on your team’s productivity and business’s impact.

Reliability and Uptime

Every missed call is a missed opportunity. Whether you’re placing candidates or closing deals, downtime disrupts business.

CloudCall o1 is powered by a hyperscale, cloud-native infrastructure built on AWS and delivering 99.99% uptime, global coverage, and zero single points of failure. That means your team stays connected and productive, no matter where they work.

Enterprise-Grade Security

VoIP platforms handle sensitive client, candidate, and business data. A weak provider puts your compliance and reputation at risk. CloudCall is built for regulated industries, with end-to-end encryption, ISO 27001 certification, and GDPR/CCPA compliance baked in. You get peace of mind with every call, message, and recording.

Customer Support that Fuels Success

When your system goes down or you need to onboard quickly, unresponsive or outsourced support wastes time and money. Our US- and UK-based support teams are staffed by product experts—not generic agents. We offer dedicated (and free) onboarding, rapid response times, and a partnership mindset to help you scale and succeed.

Looking for a communications partner that grows with you?

Schedule your demo of CloudCall o1 and see why our solution is still the o1.

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