Global, Mobile, Unstoppable: Alldus Takes Recruitment to the Next Level by switching to CloudCall
Alldus International has transformed its global recruitment operations with CloudCall, leveraging enhanced CRM integrations, advanced reporting, and mobile flexibility to streamline communication and drive productivity across teams in the UK, US, and Europe.
How Alldus upgraded with CloudCall o1
Case Summary
Alldus International Consulting Ltd, a global recruitment leader, faced challenges with their previous communication solution, Fuze (8×8). While functional, the system lacked advanced usability, reliable customer service, and insights essential for their data-driven approach to recruitment. Their dispersed team required:
- Enhanced call analytics and reporting to optimize recruitment metrics.
- Seamless CRM integration with Bullhorn for accurate note-taking and contact management.
- Flexibility for hybrid workdays, enabling consistent performance both at home and in-office.
- Scalable outbound calling capabilities, with agents engaging contacts globally from regions like Glasgow, New York, Dublin, and Austin.
The limitations of the existing system hindered the team’s ability to deliver exceptional service, track performance, and stay competitive in a fast-paced industry.
Alldus partnered with CloudCall to implement a communication platform tailored to their specific needs:
- CRM Integration with Bullhorn: CloudCall’s seamless integration improved accuracy in call notes, provided instant access to contact records, and delivered call insights directly into Bullhorn.
- Comprehensive Reporting Suite: From day one, Alldus benefited from detailed analytics on call behavior, volumes, and trends. Ongoing updates to CloudCall’s reporting suite ensure they stay ahead with enhanced insights.
- Flexibility and Mobility: CloudCall’s mobile app empowered recruiters to manage calls efficiently during remote workdays, maintaining productivity without being desk-bound.
Global Outbound Identity Management: With CloudCall’s soon-to-be-released feature, agents will have the ability to manually adjust their outbound caller identity, tailoring their approach to regional contacts.
In just two months of adopting CloudCall, Alldus experienced a measurable transformation:
Automatic access to new reporting features, ensuring ongoing improvement in performance monitoring.
Over 11,000 calls completed, with 8,718 outbound and 2,295 inbound calls.
Enhanced recruiter efficiency, with the team seamlessly switching between office and home environments while maintaining access to all tools.
A stronger focus on key regions like the US and Ireland, with better communication reliability for their Glasgow-based team.
Hear more of our success stories
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
- Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks. - Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM. - Efficiency and Control
Improve agent performance, build smarter teams faster, and watch your business soar to new heights, wherever your team chooses to work. - Integrated with leading CRMs
