Maximize the value of your CRM

If your team are on lots of calls, or send many texts, the chances are that the details of these communications and how the quality of these interactions impacts revenue, are not being captured. Build and customize dynamic dashboards and automate reports to get the most out of your data and your CRM.

Track efficiency of your remote team

Your CRM is a high-value tool, so work smarter, not harder, by utilising that all important data. Measure and manage your team’s activities, monitor live calls and access real-time reports on your team’s communications, wherever they’re working.

Optimize operations

Use data to understand the times and days that are busiest for calls to allocate more resources where they’re needed. Analyze your team’s call data to discover key metrics on their communications, and how they impact business goals.

Make wiser business decisions

Your team can use Call Recording to keep track of all conversations. Listening back for forgotten details of a conversation, you’re monitoring your team’s productivity or want to refer to a call for compliance, Call Recording is a must.

Real-time numbers

View live call data as it happens, to see who are your top performers, and who needs support to ensure your whole team hits their goals.

Understand performance

With deeper insights you gain better knowledge on your team’s communications and how they affect overall performance.

On the go

With our mobile app, your team’s communications will still be captured and saved into the CRM. Meaning reports will reflect all communications, not just the ones that happen at their desks.

How does Call Reporting help my worklife?

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