CALL Reports

Maximize the value of your CRM

If your team are on lots of calls, or send many texts, the chances are that the details of these communications and how the quality of these interactions impacts revenue, are not being captured. Build and customize dynamic dashboards and automate reports to get the most out of your data and your CRM.

Track efficiency of your remote team

Your CRM is a high-value tool, so work smarter, not harder, by utilising that all important data. Measure and manage your team’s activities, monitor live calls and access real-time reports on your team’s communications, wherever they’re working.

Optimize operations

Use data to understand the times and days that are busiest for calls to allocate more resources where they’re needed. Analyze your team’s call data to discover key metrics on their communications, and how they impact business goals.

Make wiser business decisions

Your team can use Call Recording to keep track of all conversations. Listening back for forgotten details of a conversation, you’re monitoring your team’s productivity or want to refer to a call for compliance, Call Recording is a must.

Real-time numbers

View live call data as it happens, to see who are your top performers, and who needs support to ensure your whole team hits their goals.

Understand performance

With deeper insights you gain better knowledge on your team’s communications and how they affect overall performance.

On the go

With our mobile app, your team’s communications will still be captured and saved into the CRM. Meaning reports will reflect all communications, not just the ones that happen at their desks.

How does Call Reporting help my worklife?

Meet Margot*

Never late for the party

We’re able to skip the long-winded process of frantically writing notes down, and then trying to decipher them later, all whilst trying to have a conversation. This helps us to focus on providing excellent customer service, and we can get the details we need from the recordings afterwards.

Meet Jerry*

amplify the time savings

SMS really helps to get the job done. SMS automation helps me complete more tasks, easily, as I can set up the workflows and let CloudCall do the rest.

Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.

CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.

Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks.
Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM.
Efficiency and Control
Improve agent performance, build smarter teams faster, and watch your business soar to new heights, wherever your team chooses to work.
Integrated with leading CRMs

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