Cl0udCall P0rtal
Get closer
to CloudCall
The CloudCall Portal lets you manage your
CloudCall service the way you want.
Cl0udCall P0rtal
Get closer
to CloudCall
The CloudCall Portal lets you manage your CloudCall service the way you want.
Improve business performance
through better understanding
The CloudCall Portal is an integral part of allowing out customers to recognise the full potential and value
of CloudCall services. With an accessible, simple and intuitive administrator application customers will be
able to rive the full value from our tools – allowing them to improve productivity, performance and
compliance throughout all areas of their CloudCall service
Improve business performance through better understanding
The CloudCall Portal is an integral part of allowing out customers to recognise the full potential and value of CloudCall services. With an accessible, simple and intuitive administrator application customers will be able to rive the full value from our tools – allowing them to improve productivity, performance and compliance throughout all areas of their CloudCall service
Take me to the Portal
Access the CloudCall Portal from the links in our navigation, or select one of the links below:
Take me to the Portal
Access the CloudCall Portal from the links in our navigation, or select one of the links below:
Immerse yourself
in CloudCall
CL0UDCALL ACADEMY >>>
The CloudCall Academy is an e-learning
centre designed to help users get the best
from CloudCall. Here you can find short
modules that bring you up to speed with the
latest and greatest from CloudCall.
Immerse yourself
in CloudCall
CL0UDCALL ACADEMY >>>
The CloudCall Academy is an e-learning
centre designed to help users get the best
from CloudCall. Here you can find short
modules that bring you up to speed with the
latest and greatest from CloudCall.
Swift support
CREATE AND TRACK SUPP0RT TICKETS >>>
If you find a bud of something that’s not as
expected, the portal allows you to submit a
ticket and track it as we aim to get you back
on track as quickly as possible.
LIVE STATUS PAGE >>>
This page is intended to provide customers
with the status of CloudCall’s platform. When
degradation of service is experiences, it will be
reflected on this page. And if you experience
any other issues, we have lots of helpful
knowledge articles on our dedicated support
site: https://customers.cloudcall.com
Swift support
CREATE AND TRACK SUPP0RT TICKETS >>>
If you find a bud of something that’s not as
expected, the portal allows you to submit a
ticket and track it as we aim to get you back
on track as quickly as possible.
LIVE STATUS PAGE >>>
This page is intended to provide customers
with the status of CloudCall’s platform. When
degradation of service is experiences, it will be reflected on this page. And if you experience any other issues, we have lots of helpful knowledge articles on our dedicated support
site: https://customers.cloudcall.com
Work smarter
REP0RTING >>>
1. Agent Activity: A list of every individual call made and received using the platform. Clicking on a single call will list all related calls, i.e. the transfers or other incoming calls in the campaign. Filters help you quickly identify specific calls to be streamed or downloaded.
2. Agent Summary: Here you’ll find statistics about individual agents. Be it their call logs, or their activity from the past day, week, month. This report is customisable which means you can change the columns to show and hide, change their order and select which one to sort the table by.
3. Department Summary: Statistics about each Department including average success rates, total duration of calls and number of calls.
4. SMS Summary: Get statistics about how many SMS were sent and received, and gather insights such as when the most opened messages were sent.
Work smarter
REP0RTING >>>
1. Agent Activity: A list of every individual call made and received using the platform. Clicking on a single call will list all related calls, i.e. the transfers or other incoming calls in the campaign. Filters help you quickly identify specific calls to be streamed or downloaded.
2. Agent Summary: Here you’ll find statistics about individual agents. Be it their call logs, or their activity from the past day, week, month. This report is customisable which means you can change the columns to show and hide, change their order and select which one to sort the table by.
3. Department Summary: Statistics about each Department including average success rates, total duration of calls and number of calls.
4. SMS Summary: Get statistics about how many SMS were sent and received, and gather insights such as when the most opened messages were sent.
DASHB0ARDS >>>
Dashboards allow you to visualise your data in various ways. You can monitor multiple activities at once across your team including real-time calls in progress, missed calls, distribution, and duration of calls, as well as the average waiting time for incoming calls, and an overview of all calls made and received throughout the day.
Custom dashboards allow you to cherry pick exactly what information you want to look at from average duration by day or month to total calls. Each dashboard has a custom URL for you to display you records of the team on any monitor that can reach the internet to drive competition and encourage growth.
DASHB0ARDS >>>
Dashboards allow you to visualise your data in various ways. You can monitor multiple activities at once across your team including real-time calls in progress, missed calls, distribution, and duration of calls, as well as the average waiting time for incoming calls, and an overview of all calls made and received throughout the day.
Custom dashboards allow you to cherry pick exactly what information you want to look at from average duration by day or month to total calls. Each dashboard has a custom URL for you to display you records of the team on any monitor that can reach the internet to drive competition and encourage growth.
Control at your
fingertips
C0NFIGURATI0N 0F USER SETTINGS >>>
User Settings contains individual user preferences for the CloudCall application.
MANAGE CRM PLUGINS >>>
A selection of plugins.applications available to download including the CloudCall Communicator plugin that can make any device a telephone.
SET UP AND MANAGE L0CAL PRESENCE >>>
Set up the most appropriate area code(s) for outbound calls to maximise pick up rates (CloudCall Advanced only)
SET UP AND MANAGE CAMPAIGNS >>>
Like a typical tear sheet you can create a long list to dial through. You can also configure how long t wait before you drop he calls and when to redial. Inbound or outbound. Set up in the Supervisor Panel then monitor via dashboards and reports.
Control at your
fingertips
C0NFIGURATI0N 0F USER SETTINGS >>>
User Settings contains individual user preferences for the CloudCall application.
MANAGE CRM PLUGINS >>>
A selection of plugins.applications available to download including the CloudCall Communicator plugin that can make any device a telephone.
SET UP AND MANAGE L0CAL PRESENCE >>>
Set up the most appropriate area code(s) for outbound calls to maximise pick up rates (CloudCall Advanced only)
SET UP AND MANAGE CAMPAIGNS >>>
Like a typical tear sheet you can create a long list to dial through. You can also configure how long t wait before you drop he calls and when to redial. Inbound or outbound. Set up in the Supervisor Panel then monitor via dashboards and reports.
Stay up to date
WHAT’S NEW >>>
Access our feed of the latest news from CloudCall bringing you tips, training, company updates, and new releases.
Stay up to date
WHAT’S NEW >>>
Access our feed of the latest news from CloudCall bringing you tips, training, company updates, and new releases.
Want to learn more?
If you’d like to have a more in-depth conversation about how CloudCall can help your business, please get in touch with our Sales Team via this form and we’ll get back to you as soon as possible.
Book a demo today >>>
Our most loved tools
Screen Pops
When receiving a call, you get an on-screen notification, a ‘pop-up’, which not only shows who’s calling, but also link you directly to their CRM record.
Local Presence
Let your call recipients see a local area code when you dial. This reinforces trust and familiarity, and boosts pick up rates.
History
With CloudCall, you can simply click on a name to start dialling. This is just one of the ways you can save time and drive efficiency by blending your existing CRM with your phone system.
Voicemail Drop
Save time, increase productivity, and redirect your energy with pre-recorded, tailored voicemail messages you can leave with just a click.
Real-time Coach
With CloudCall, you’ll have all the tools you need to support new and existing team members in their journey to success. Listen to their calls, whisper words of wisdom, and enter the chat to assist your team whenever necessary.
