What is Softphone?

Softphone is an application program that facilitates voice calls from devices connected to the internet. Unlike traditional telephones, Softphones leverage Voice over Internet Protocol (VoIP) technology to transmit voice data over the internet. This innovation eliminates the need for physical hardware and allows users to make voice calls using their computers, smartphones, tablets, or other internet-enabled devices.

What is VoIP?

VoIP, which stands for Voice over Internet Protocol, allows you to make calls from anywhere with an internet connection. It also offers a wealth of additional features that a traditional phone system can’t offer, such as Call Recording, Click to Call and the Power Dialer.

Hang up the hardware

All your team needs to make a call is their laptop and an internet connection. As long as they have both, they’re good to go! Enable them to make more calls, spend less time on manual processes and close more deals by switching to a cloud-based phone system. With a softphone’s huge range of additional features, you’ll get a birds-eye view of all your team’s communications.

Quicker, smarter, easier

With a physical landline, your business is losing time and money. Your team waste time putting in numbers, you need a physical landline connection and most importantly, all the information about your team’s calls are lost. Making the switch to a VoIP softphone will instantly protect your profits.

Call Notes

It’s time to ditch those unruly, unorganised post-it notes covered in customer information! Call Notes allow you to make a note of everything that’s discussed in a call while it’s happening. And the best part… everything will be automatically synced back to that customers CRM record, so you can look back on any previous conversations and follow up tasks if they call again.

Call Controls

Switching to a softphone doesn’t mean missing out on all those traditional call controls. In fact, you’ll probably end up with even more of them! With the CloudCall softphone, you can mute/unmute, adjust call volume, put calls on hold, transfer calls to the next available person, and a whole lot more, all from your softphone dial pad.

Call Groups

Directing customer calls to the right department is vital for a good customer experience. Using Call Groups means you can group all team members from a specific department together, for example Sales or Customer Service, so you can be sure that customers are reaching the team that they need, first time, every time.

Call Splitting

If you’re working from home, or your job requires you to be out and about, Call Splitting ensures that you never miss a call. Your team and your customers can get hold of you whether you’re on your mobile, desk phone, or softphone.

Conference Calls

Manually dialling multiple people into a conference call can take a lot of time, and before you know it, you’re already half way through your allocated meeting time! Not good! With a softphone, you can simply click on a phone number in your CRM, and that person will be added to the call. It’s fast, simple, and effective.

Consent

Obtaining consent to record and store calls is a must have for GDPR compliance, but it can sometimes take more time than it should to get the recording going after consent has been given. But not with CloudCall! Our intelligent phone system recognises when verbal consent has been given, and automatically starts to record the call. Neat, huh?

Disconnect

It’s true, things don’t always go to plan when you’re on the phone to a customers. So if things are going south, Disconnect allows you to end the call at any time. Plus, during conference calls, Disconnect will end the call for everyone involved.

Forwarding

Taking some time off? Ensure your customers are still able to get the help they need by Forwarding your calls to another colleague or group that can access their CRM record. Or, if you’d rather, you can forward any calls to your voicemail safe in the knowledge they’ll be there for you to work through when you return.

Presence

Working from home or in a different country to the rest of your team means that you don’t always know when your manager or colleagues are available. It’s not as easy as just walking over to see if they’re at their desk or on the phone. But we’ve got the next best thing… Presence! It visibly displays the availability of you and your team so you know when to get in touch with them, and they know when to get in touch with you.

Queue Callback

Hey there superstar, got people queueing to get on the phone with you? Go you! To make things easier for them, why not give them the option to leave you a voicemail or arrange a callback at a later time? That way, their time isn’t being wasted, and you can still get to all of their calls.

Voicemail

We’ve misplaced the odd voicemail, or saved it to the wrong customer. It’s what happened when your voicemails stored in a different place to all of your other customer information. Not with CloudCall, though! If you can’t get to a call and the caller leaves a voicemail, it’ll be emailed straight to your inbox, and stored into that customers CRM record to be accessed at any time.

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More about Softphone

A VoIP softphone uses your Internet connection to make and receive calls, just like a traditional phone. It’s a software application installed on your computer or mobile device that handles all your calls, letting you communicate over the Internet instead of through a landline. With a VoIP softphone, you get the flexibility to manage your calls from anywhere, as long as you have a connection.

VoIP softphones are compatible with a wide range of devices, including laptops, desktops, and smartphones. Whether you’re using a Windows PC, Mac, or even a mobile device like an iPhone or Android, you can easily install and use a VoIP softphone to manage your calls.

Setting up a VoIP softphone is very simple. You just need to download and install the software on your chosen device, follow the few easy steps to configure it, and you’re ready to go. Most providers offer user-friendly guides and support to help you get everything up and running smoothly, meaning you can quickly start making and receiving calls without any hassle.

The cost of a VoIP softphone service can vary depending on the features and level of service you choose. Many providers offer flexible pricing plans, often with monthly subscriptions that can be more affordable than traditional phone services. It’s a good idea to compare different options and find a plan that fits your needs and budget, with clear pricing and no hidden fees.

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