SUPERVIS0R PANEL

Support your team from anywhere

Monitor live calls, offer support and take control of your team, wherever they are. Manage your team efficiently, all from one place.

What is Supervisor Panel?

Supervisor Panel is a cutting-edge feature that empowers management teams to access a single view of their teams’ calling activities. This real-time view offers valuable insights into call metrics, performance, and agent availability, allowing supervisors to monitor and interact with live calls effortlessly. Supervisor Panel acts as a centralized control hub, enabling efficient and proactive management of telecommunication operations

Be the manager your team needs

A lack of clear management mixed with complicated processes can cost your business money. Our Supervisor Panel includes all the tools you need to efficiently oversee your team well. Live Dashboards show you who’s on calls, and stores the data about those calls. Each call is captured and stored in the CRM contact records, ready for you to listen back. Always stay connected with your team, from one easy-to-access place.

Improve remote onboarding

You don’t need to be sat next to your team to stay connected. In fact, with the Supervisor Panel you don’t even need to be in the same country! Be there for your team whenever they need you and help train new starters with Real-time coach. Monitor, Whisper or Barge into live calls, to show your team best practice, and ensure they’re hitting their goals.

Protect profit margins

Investing in an integrated phone system improves your processes massively. Automating your manual tasks means you have more time to focus on supervising your team to ensure they get great results.

Keep customers happy

Listen in to your team’s calls to ensure they’re providing the best service possible. Provide on the spot training and advice to help them improve customer relationships.

On the go

Access the Supervisor Panel from anywhere with our mobile app. With CloudCall in your pocket you can oversee your team from wherever you are.

How does the Supervisor Panel help my worklife?

Meet Margot*

HITTING TARGETS

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“I can now keep in touch with my team, ensure they’re working well and provide support from anywhere. It’s a game changer for me as I have a remote team, making lots of calls a day.”

Meet Jerry*

LOCATION, LOCATION, LOCATION

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“Supervisor Panel is an easy-to-use spot for all you need to efficiently manage your team. View Live Dashboards or provide Real-Time Coaching, all with just a click.”

Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.

More about Supervisor Panel

Real-Time Insights for Informed Decision-Making

In the dynamic telecommunications landscape, real-time insights are paramount. Supervisor Panel provides management teams with instant access to calling activities, ensuring that they are always up-to-date with team performance and operational metrics. These real-time insights enable informed decision-making, empowering supervisors to address challenges promptly and capitalize on emerging opportunities.

Streamlined Call Monitoring

For tech-savvy COOs and Technical Officers, streamlined call monitoring is a critical requirement. Supervisor Panel presents a single, consolidated view of agent activities, allowing supervisors to track call volume, duration, and outcomes without the need for manual data gathering. This efficiency optimizes call monitoring processes, freeing up valuable time for supervisors to focus on strategic initiatives.

Proactive Performance Management

Supervisor Panel goes beyond mere call monitoring by enabling proactive performance management. By visualizing agent activities in real time, supervisors can identify areas for improvement and provide timely feedback and coaching to enhance agent performance. This proactive approach fosters a culture of continuous improvement within the organization.

Live Call Interaction for Real-Time Support

In the fast-paced world of telecommunications, timely support is crucial. Supervisor Panel facilitates live call interaction, allowing supervisors to join ongoing calls, assist agents, and provide instant guidance when needed. This hands-on approach ensures that agents have the support they need to handle challenging calls and deliver exceptional customer service.

Customizable Metrics and Reporting

Tech-savvy individuals understand the importance of customized insights. Supervisor Panel offers customizable metrics and reporting options, allowing management teams to focus on the key performance indicators (KPIs) that matter most to their business. This flexibility ensures that supervisors receive tailored data to align with specific goals and objectives.

Collaboration and Team Performance

In the collaborative world of telecommunications, team performance is a collective effort. Supervisor Panel fosters collaboration by providing visibility into team activities and performance metrics. This transparency encourages healthy competition among agents and motivates them to excel in their roles, driving overall team performance.

Integration with Existing Systems

Seamless integration is a critical aspect of any advanced telecommunications solution. Supervisor Panel effortlessly integrates with existing telephony systems and Customer Relationship Management (CRM) platforms, ensuring a smooth and frictionless adoption process. This integration unleashes the full potential of the Supervisor Panel, offering a unified view of operations.

CloudCall o1. The one and only unified communication platform for businesses that use CRMs.

Seamless experience across mobile, web and desktop for maximum agent productivity.

Indestructible new infrastructure for business consistency and effortless scalability

Available for the World’s leading CRM’s

Our most loved tools

Click to Call

With CloudCall, you can simply click on a name to start dialling. This is just one of the ways you can save time and drive efficiency by blending your existing CRM with your phone system.

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Screen Pops

When receiving a call, you get an on-screen notification, a ‘pop-up’, which not only shows who’s calling, but also link you directly to their CRM record.

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History

With CloudCall, you can simply click on a name to start dialling. This is just one of the ways you can save time and drive efficiency by blending your existing CRM with your phone system.

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Voicemail Drop

Save time, increase productivity, and redirect your energy with pre-recorded, tailored voicemail messages you can leave with just a click.

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Real-time Coach

With CloudCall, you’ll have all the tools you need to support new and existing team members in their journey to success. Listen to their calls, whisper words of wisdom, and enter the chat to assist your team whenever necessary.

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