Discover the power of VoIP Softphone technology
Upgrade your communication with CloudCall’s advanced VoIP Softphone. Our solution simplifies your calling experience, integrating smoothly with your existing tools whether you’re in the office, working from home, or out and about.
All you need to make calls
Say goodbye to desk phones, manually dialling numbers and missing data. A VoIP powered softphone is like a supercharged version of your physical handset. It’s clearer, cheaper, and a whole lot cooler.
Transform your calling experience—start using CloudCall VoIP Softphone today
Key benefits of a VoIP softphone
Discover how CloudCall’s VoIP Softphone can make your communications easier, faster, and more effective. Whether you’re on the go or at your desk, our solution offers everything you need to always stay connected and deliver the best experience for your clients.
Cost-Effective Communication
In the world of telecommunications, cost-effectiveness is a key consideration. Softphones eliminate the need for dedicated hardware, which can be expensive to purchase and maintain. By leveraging internet connectivity, Softphone significantly reduces communication costs, making it an attractive option for businesses of all sizes.
Flexibility and Mobility
Flexibility and mobility are essential. Softphones allow users to make and receive calls from anywhere with an internet connection, empowering remote and mobile workforces. This flexibility enhances productivity and ensures seamless communication even when employees are on the move.
Streamlined Communication Infrastructure
In the digital era, streamlining communication infrastructure is vital. Softphones integrate seamlessly with existing telephony systems and software applications, optimizing communication workflows. This integration ensures a cohesive communication ecosystem, reducing complexity and enhancing efficiency.
Unified Communication
Softphones facilitate unified communication by integrating voice calling with other communication channels such as video conferencing, instant messaging, and collaboration tools. This unified approach promotes seamless communication and simplifies interaction between team members and customers.
Feature-Rich Functionality
Softphones offer a wide range of feature-rich functionality, comparable to traditional phone systems. Users can enjoy call forwarding, voicemail, call recording, and conference calling, among other capabilities. This robust functionality enhances communication experiences and empowers users with versatile tools.
Enhanced Customer Engagement
In the realm of customer-centricity, enhancing customer engagement is paramount. Softphones allow businesses to offer personalized and efficient customer service through voice calls. The ability to access customer information and CRM data during calls enables agents to provide a more tailored experience.
Security and Encryption
Data security is of utmost importance in telecommunications. Softphones incorporate robust encryption protocols to protect voice data during transmission. This security measure ensures that voice calls remain confidential and safeguarded from potential threats.
CloudCall Communicator Softphone features
Call Notes
It’s time to ditch those unruly, unorganised post-it notes covered in customer information! Call Notes allow you to make a note of everything that’s discussed in a call while it’s happening. And the best part… everything will be automatically synced back to that customers CRM record, so you can look back on any previous conversations and follow up tasks if they call again.
Call Controls
Switching to a softphone doesn’t mean missing out on all those traditional call controls. In fact, you’ll probably end up with even more of them! With the CloudCall softphone, you can mute/unmute, adjust call volume, put calls on hold, transfer calls to the next available person, and a whole lot more, all from your softphone dial pad.
Call Groups
Directing customer calls to the right department is vital for a good customer experience. Using Call Groups means you can group all team members from a specific department together, for example Sales or Customer Service, so you can be sure that customers are reaching the team that they need, first time, every time.
Call Splitting
If you’re working from home, or your job requires you to be out and about, Call Splitting ensures that you never miss a call. Your team and your customers can get hold of you whether you’re on your mobile, desk phone, or softphone.
Conference Calls
Manually dialling multiple people into a conference call can take a lot of time, and before you know it, you’re already half way through your allocated meeting time! Not good! With a softphone, you can simply click on a phone number in your CRM, and that person will be added to the call. It’s fast, simple, and effective.
Consent
Obtaining consent to record and store calls is a must have for GDPR compliance, but it can sometimes take more time than it should to get the recording going after consent has been given. But not with CloudCall! Our intelligent phone system recognises when verbal consent has been given, and automatically starts to record the call. Neat, huh?
Disconnect
It’s true, things don’t always go to plan when you’re on the phone to a customers. So if things are going south, Disconnect allows you to end the call at any time. Plus, during conference calls, Disconnect will end the call for everyone involved.
Forwarding
Taking some time off? Ensure your customers are still able to get the help they need by Forwarding your calls to another colleague or group that can access their CRM record. Or, if you’d rather, you can forward any calls to your voicemail safe in the knowledge they’ll be there for you to work through when you return.
Presence
Working from home or in a different country to the rest of your team means that you don’t always know when your manager or colleagues are available. It’s not as easy as just walking over to see if they’re at their desk or on the phone. But we’ve got the next best thing… Presence! It visibly displays the availability of you and your team so you know when to get in touch with them, and they know when to get in touch with you.
Queue Callback
Hey there superstar, got people queueing to get on the phone with you? Go you! To make things easier for them, why not give them the option to leave you a voicemail or arrange a callback at a later time? That way, their time isn’t being wasted, and you can still get to all of their calls.
Voicemail
We’ve misplaced the odd voicemail, or saved it to the wrong customer. It’s what happened when your voicemails stored in a different place to all of your other customer information. Not with CloudCall, though! If you can’t get to a call and the caller leaves a voicemail, it’ll be emailed straight to your inbox, and stored into that customers CRM record to be accessed at any time.
Call Recording
Instantly capture every conversation. Whether it’s for training, quality assurance, or simply revisiting important details, you’ll have easy access to past calls directly within your CRM. Stay organized, ensure compliance, and never miss a beat with smooth, secure call recordings at your fingertips.
Get started with CloudCall VoIP softphone today!
How to choose a VoIP softphone provider
Finding the right VoIP softphone provider is all about making sure the solution fits the unique requirements of your business. Start by thinking about what your team really needs from a communication tool, so you can choose a provider that supports your goals and makes your workday easier.
Understand your business needs
When choosing a VoIP softphone provider, start by looking at how your business communicates. Think about how your team interacts with clients, how many calls you handle, and whether your team needs to be able to work from different locations, whether that be at home or on the road. Understanding these details will help you choose a provider that fits your needs and supports your business’s growth.
Evaluate key features
Not all VoIP softphone providers are created equal, so it’s important to check out what each one offers. Look for features that will make your daily tasks smoother, like call recording, notes, and easy CRM integration. Choosing the right features will help your team communicate better and get things done more efficiently.
System requirements
Make sure the VoIP softphone you choose is compatible with your existing hardware and software. Review the system requirements to avoid any technical hiccups and ensure a smooth implementation. A good provider will offer flexibility, allowing your team to connect across different devices without any disruptions.
Pricing and support
While pricing is an important factor when making your choice, it’s equally important to evaluate the level of support offered. Look for a provider that offers transparent pricing with no hidden fees, and prioritize those that provide reliable customer support. A responsive support team can make all the difference when you need assistance.
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VoIP phone service use cases
VoIP phone services can have a big impact on businesses large and small. Let’s take a look at how different-sized teams can use phone service solutions to improve their operations.
Small businesses
For small businesses, a VoIP phone service provides a cost-effective way to efficiently manage calls and stay connected with clients. With features like call forwarding, voicemail, and easy scalability, small businesses can maintain a professional image and adapt as they grow.
Large enterprises
Large enterprises benefit from VoIP phone services as they can streamline complex communication needs across multiple departments and locations. Advanced features like integrated CRM, call analytics, and strong security make it easier to manage high call volumes and maintain excellent levels of customer service and internal collaboration.
Remote teams
For remote teams, a VoIP phone service provides the flexibility needed to stay fully connected, no matter where team members are based. With features like call forwarding and conferencing, remote teams can easily collaborate and maintain clear, reliable communication across different time zones and locations.
Hang up the hardware
All your team needs to make a call is their laptop and an internet connection. As long as they have both, they’re good to go! Enable them to make more calls, spend less time on manual processes and close more deals by switching to a cloud-based phone system. With a softphone’s huge range of additional features, you’ll get a birds-eye view of all your team’s communications.
Receiving calls on laptops
With CloudCall’s VoIP Softphone, you can easily receive calls directly to your laptop. This means you’re not tied to a desk phone and can manage your calls from anywhere with an Internet connection. It doesn’t matter if you’re at a coffee shop or working from home, your laptop becomes your hub for seamless communication.
Making calls from a desktop
Rendering the old desk phone redundant, CloudCall’s VoIP Softphone makes calling from your desktop easy. Now, you can confidently handle all your communication from one convenient place.
Quicker, smarter, easier
With a physical landline, your business is losing time and money. Your team waste time putting in numbers, you need a physical landline connection and most importantly, all the information about your team’s calls are lost. Making the switch to a VoIP softphone will instantly protect your profits.
More about Softphone
Softphone is an application program that facilitates voice calls from devices connected to the internet. Unlike traditional telephones, Softphones leverage Voice over Internet Protocol (VoIP) technology to transmit voice data over the internet. This innovation eliminates the need for physical hardware and allows users to make voice calls using their computers, smartphones, tablets, or other internet-enabled devices.
VoIP, which stands for Voice over Internet Protocol, allows you to make calls from anywhere with an internet connection. It also offers a wealth of additional features that a traditional phone system can’t offer, such as Call Recording, Click to Call and the Power Dialer.
A VoIP softphone uses your Internet connection to make and receive calls, just like a traditional phone. It’s a software application installed on your computer or mobile device that handles all your calls, letting you communicate over the Internet instead of through a landline. With a VoIP softphone, you get the flexibility to manage your calls from anywhere, as long as you have a connection.
VoIP softphones are compatible with a wide range of devices, including laptops, desktops, and smartphones. Whether you’re using a Windows PC, Mac, or even a mobile device like an iPhone or Android, you can easily install and use a VoIP softphone to manage your calls.
Setting up a VoIP softphone is very simple. You just need to download and install the software on your chosen device, follow the few easy steps to configure it, and you’re ready to go. Most providers offer user-friendly guides and support to help you get everything up and running smoothly, meaning you can quickly start making and receiving calls without any hassle.
The cost of a VoIP softphone service can vary depending on the features and level of service you choose. Many providers offer flexible pricing plans, often with monthly subscriptions that can be more affordable than traditional phone services. It’s a good idea to compare different options and find a plan that fits your needs and budget, with clear pricing and no hidden fees.
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The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick and cost-effective solution.
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
- Seamless experience across mobile, web and desktop for maximum agent productivity.
- Indestructible new infrastructure for business consistency and effortless scalability.
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