Learn the basics

Get to know the basics of our unified comms platform with our easy-to-watch demo videos. See the ease of call dialling and automated no-taking for yourself!

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Getting started

Welcome to our comprehensive guide on how to utilize CloudCall O1 with Bullhorn, designed to empower your team with the tools and knowledge to leverage our powerful integration to its fullest potential. If you’re new to CloudCall o1 our step-by-step tutorials and insightful tips will guide you through everything from basic setup to supervisor features.

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DURATION: 3 MIN 23

Call Controls

Experience seamless communication like never before with our integrated phone system. With just a laptop and an internet connection, you’re all set to make calls through the internet that sync back into your Bullhorn contact records.

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DURATION: 1 MIN 43

Making a Call

Tired of manually dialing phone numbers? Our Click to Call feature lets you save precious time. Just click on a phone number to make a call. With our Notes feature, you can improve your work efficiency by making notes during your call. The best bit? They’re automatically saved into Bullhorn.

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DURATION: 53 SECS

Receiving a Call

Every call comes with an on-screen notification, providing you with the caller’s details and automatic linkage to their CRM record. Stay informed and efficient, ensuring a personalized touch in every interaction.

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DURATION: 1 MIN 35

Transferring a Call

Seamlessly transfer calls between team members or departments with a simple click, ensuring uninterrupted conversations to keep the conversation flowing.

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DURATION: 1 MIN 08

Conference Calling

Connect, collaborate, conquer. Our Conference Call feature brings your team together no matter where they are, or seamlessly bring another team member into the conversation with just a click.

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DURATION: 29 SECS

Call Forwarding

Stay connected, stay productive. Never miss an important call again with our call forwarding feature. Whether you’re on the move or vacationing, we ensure all your calls are managed by other agents, designated groups, or directed to your voicemail. Our Presence feature provides clear visibility of your status to your colleagues – so they know when you’re available, busy with a call, or away.

Automation

Start your journey towards an agile workflow. Learn to work smarter, not harder by automating manual tasks. Make more calls, send more texts and place more candidates with efficiency like never before.

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DURATION: 1 MIN 10

Call Recording & Transcription

Never miss a beat with call recording and transcription at your fingertips. You can record, play back, transcribe and download all your calls, allowing you to focus entirely on every conversation, knowing that the details are securely saved.  

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DURATION: 34 SECS

Voicemail

Say goodbye to the tedious task of repeating the same message over and over. With CloudCall you can simply pre-record your personalized voicemails and leave them with just a click! Missed a call? We’ll transcribe and send voicemails directly to your email.

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DURATION: 1 MIN 04

SMS

Save precious time by automating SMS workflows right into Bullhorn. Gone are the days of manual dialing – now, touch base with your contacts effortlessly with just a click. You can also send personalized Broadcast SMS to engage a wider audience at once.

Getting the best from your team

Unleash the full potential of your team. Boost productivity, drive revenue growth and gain valuable insights through key performance metrics. Empower your teams with the right tools for enhanced efficiency and experience the power of real-time interaction with your agent’s live calls.

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DURATION: 2 MIN 06

CloudCall Workspace

Welcome to the new intuitive CloudCall Workspace. With real-time information on your team and active calls, you can monitor and manage your operations effectively. Visualize your team’s performance with detailed, up-to-the-minute stats and make informed decisions for success.

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DURATION: 1 MIN 14

Reporting Dashboards

Unleash the power of data with our dynamic dashboards and customizable reports. Get a 360-degree view of your team’s call activities, analyze key performance metrics, and make data-driven decisions that can significantly boost your revenue. 

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DURATION: 48 SECS

Settings

Take control of your business call settings effortlessly with CloudCall Workspace. Customize call categories and adjust your business hours or company holidays with a click.  

Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks.

Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM.

Efficiency and Control
Improve performance, build smarter
teams faster, and watch your business soar to new heights, wherever your team chooses to work.

Integrated with leading CRMs