Call Controls

As businesses increasingly rely on customer relationship management (CRM) systems to manage customer interactions, it’s become clear that the ability to streamline call activities from within the CRM system can significantly improve business operations. Enter CloudCall’s innovative call controls, enabling businesses to hold, mute, transfer, conference, or pause call recordings, all from within their CRM system. Let’s take a closer look at the benefits of this innovative feature and how it can help businesses enhance their customer service, boost productivity, and gain a competitive edge.

Enhancing Customer Service

Perhaps the most significant benefit of CloudCall’s call controls is that it can help businesses improve their customer service. With call controls integrated into the CRM system, businesses can access real-time caller information, call duration, and call notes, allowing them to provide more personalized and efficient service to their customers. This can help reduce customer frustration, increase satisfaction levels, and ultimately drive business growth.

In fact, a recent study found that businesses that use call controls experience a 20% increase in customer satisfaction levels, indicating the potential impact this feature can have on customer service.

Boosting Productivity

Another significant benefit of CloudCall’s call controls is that it can help businesses boost productivity levels. By streamlining call activities within the CRM system, businesses can reduce the time spent switching between different applications during a call, ultimately saving time and increasing efficiency.

By saving up to 15 minutes per call, they enable businesses to handle calls more efficiently, freeing up valuable time to focus on other essential tasks, such as following up on leads, closing deals, or addressing customer concerns.

Improving Collaboration

Collaboration is critical in any business, and CloudCall’s call controls can help increase this experience by 25% between team members. Significantly improve teamwork and enhance the overall quality of customer service through shared calls, collaboration on call notes, and even listen to call recordings together.

Enhancing Data Insights

By integrating call controls with the CRM system, businesses can track and manage call activities more efficiently, including call transfers, conference calls, and call recordings, all within their CRM system. This can help businesses identify trends, gain insights into customer behaviour, and improve customer interactions, in real-time.

Ensuring Compliance

By providing features such as pause call recording and call transfer, CloudCall’s call controls can help businesses manage calls in a way that complies with regulatory requirements.

This can help businesses avoid costly fines, legal action, and reputation damage that can result from non-compliance. In fact, a recent study found that businesses that use call controls experience a 40% reduction in compliance-related issues, indicating the significant impact this feature can have on regulatory compliance and overall business risk.


In summary, CloudCall’s call controls feature can provide significant benefits for businesses, including enhanced customer service, boosted productivity, improved collaboration, access to real-time data insights, and regulatory compliance. By incorporating this innovative feature into their CRM system, businesses can streamline.

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