Let’s talk about conversation. Why? Because as a seedbed for new ideas, making connections and building trust, conversation matters. How better to facilitate conversation than by using all the digital communication channels at our disposal today, then? Well, yes, but there’s a catch. Although digital transformation has accelerated our means of communicating, the revolution of…
Logs Logs are an essential feature in telecommunications that capture and store important information about phone calls, providing a comprehensive record of conversations. This feature allows businesses to track, categorize, and add notes to calls, improving productivity and enhancing customer service satisfaction. Explanation When managing a high volume of phone calls, it can be challenging…
Kilobytes Per Second Kilobits per second (Kbps) and kilobytes per second (KBps) are units of measurement used to quantify data transfer rates or bandwidth in telecommunications and computer networks. These measurements provide an indication of how quickly data can be transmitted or received over a network connection. Explanation Kilobits per second (Kbps) refers to the…
IM Clips IM clips refer to a feature that allows users to extract and save relevant portions of instant message conversations and sync them with the corresponding contact’s CRM (Customer Relationship Management) record. This feature eliminates the need to scroll through extensive chat histories to find specific information, providing a more efficient and organized approach…
A Computer Telephony Integration (CTI) like CloudCall is a piece of technology that links a company’s phone system with users’ computers to allow for smooth communication. With CTI, users can handle calls from their computer without needing a regular landline phone. CloudCall stands out due to its custom-built integrations within the CRM, and the range…
In an industry full of new integrations, CloudCall is the best telephony solution for Bullhorn in the recruitment and staffing space. However, one question comes to mind: how does it compare to Bullhorn for Salesforce? In essence, it is essentially the same, but it serves as an extension of the offering. This means you can…
Follow Up Tasks In the realm of customer relationship management (CRM) systems, efficient and timely follow-up activities are critical for nurturing customer relationships and driving business growth. CloudCall, an advanced CRM tool, offers a powerful feature called “Follow-Up Tasks” that enables users to set reminders for various activities such as emails and calls. In this…
Fluid Work Options CloudCall’s intelligent phone system empowers your teams to work from anywhere, untethered from the constraints of traditional office environments. By utilizing any registered device, your employees can make and receive calls effortlessly, allowing for seamless communication and connectivity. This flexibility not only enhances productivity but also boosts employee satisfaction and engagement. Statistics…
Dialer CloudCall’s Dialer is a cutting-edge device/software that automates the process of calling telephone numbers, empowering businesses to streamline their outbound calling strategies. In this article, we will explore the features and benefits of CloudCall’s Dialer, including its predictive, preview, and power/progressive dialer capabilities. By leveraging advanced algorithms and intuitive interfaces, CloudCall’s Dialer enables organizations…
Dashboards Having access to real-time data and actionable insights is crucial for making informed decisions and driving operational excellence. A CloudCall Dashboard is a robust feature that empowers organizations to create custom-built activity dashboards by team or department, providing valuable details on call volumes, call durations, and wait times. Defining CloudCall Dashboards A CloudCall Dashboard…
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