In this webinar we discuss the evolving landscape of business communication, emphasizing the continued importance of phone calls alongside newer digital channels like SMS, email, and social media. It highlights the need for businesses to adopt an omni-channel approach, integrating various communication methods for a seamless customer experience and leveraging CRM systems for efficient data management. The piece also stresses the value of strong interpersonal communication skills, even in a technologically driven environment, and offers advice on improving both phone conversations and broader workplace communication strategies.
