Upgrade to a stronger, faster, and more mobile communication solution
Welcome to the Next Generation of CloudCall
CloudCall o1 isn’t any old upgrade–it’s a game-changer for reliable communication. Our focus is on making sure you stay connected no matter where you are. Whether you’re at the office, working from home, or on the go, CloudCall o1 guarantees that your communication is always smooth and reliable, so you can stay in the loop with confidence.
CloudCall for Salesforce Demo
CloudCall for Bullhorn Demo
CloudCall o1. Deliberately Different.
One platform.
Multiple devices.
One unified experience across desktop and mobile for seamless, consistent user experiences.
- No 3rd party widgets
- Designed for mobile first
- Sync data in one central location
Crystal clear.
rock solid.
Our global architecture, with multiple global points of presence, firewalls and backups, plus multiple phone carriers guarantees high availability and minimal down time.
- Data encrypted at rest and transit
- Unparalleled reliability
- Global presence
Enterprise needs.
Hyperscaler network.
Best in class disaster recovery and cybersecurity. Built for massive user bases; get additional capacity available immediately.
- Self-serve
- Real time insights
- Simple to scale
Benefits to you
Enhanced performance:
Experience a more powerful and responsive platform. CloudCall o1 is engineered for speed and efficiency, ensuring your communications are uninterrupted and crystal clear. The upgraded infrastructure means almost zero downtimes and faster call connections, providing a great experience for both you and your clients.
Future-proof technology:
Stay ahead of the curve with cutting-edge technology that grows along with your business. CloudCall o1 is designed to adapt to future advancements, ensuring you always have access to the latest tools and features. This means continuous improvement and innovation at your fingertips.
Enhanced mobility:
Work from anywhere with the same efficiency as you would from the office. CloudCall o1 offers a unified intuitive experience across all devices, making it easy to access features no matter where you are.
Seamless integration:
CloudCall o1 easily integrates with your existing systems, making the transition smooth and hassle-free. Our team will work closely with you to ensure all your data and settings are perfectly migrated so you can start enjoying the benefits of CloudCall o1 with minimal disruption.
Our upgrade process is designed to be as straightforward and painless as possible. We understand that changing systems can be daunting, which is why we’ve put in place a comprehensive support structure to assist you throughout the process.
FAQ
Upgrading to a new business communications system can be an exciting time and we want to share thoughts on questions you may have about the process. We will continue to update this page with additional information as new questions arise, so we invite you to return periodically and as always, feel free to contact us directly if you have questions not listed here.
We invested in a revolutionary cloud-based communication network and went live over a year ago with the intent of modernizing and simplifying integrated business communications. Over the past year plus, the o1 platform on our Hyperscaler network has delivered industry best call quality and resiliency. Additionally, the platform offers a common global solution with the inherent security available through modern public cloud-based solutions. Lastly, CloudCall is enhancing the platform monthly to align with the changing needs of your business. We are now upgrading all our customers to the latest CloudCall technology to ensure the best possible quality and experience for everyone.
There is no fee to upgrade. Your bill after the upgrade will reflect the upgraded product, but the overall cost will be the same, or in some cases less depending on PAYG usage.
The detailed steps will vary based on your current configuration and usage, but at the highest level the process is:
- You receive email notification of your upgrade timing along with background on the upgrade, including links to available training.
- You will receive a summary of input needed from you relating to the upgrade. This will include:
- Input of your payment details for electronic payments
- Review of the updated data processing agreement for the upgraded network
- Instructions around simple install and validation steps for you to review prior to the upgrade date so you are ready in advance
- CloudCall will provide you with your upgrade date.
- Prior to day 1, it is helpful to communicate the upcoming change to your organization and share training materials and FAQ as needed.
- Where applicable, the upgrade will include upgrading your connection to the CRM, contact syncing and alignment of call flows to the new communications network. These items will occur in the background prior to the upgrade day.
- The upgrade process itself is expected to happen over the course of 2 days. Day 1, all the accounts and numbers are upgraded and day 2, a member of our team will confirm completion.
- From there, your administrator will be asked to validate a few things, and then your users can install the software and start making calls!
- Following the upgrade, your billing invoice will change to reflect the upgraded product, but pricing will remain the same or in some cases, decrease.
CloudCall has automated a significant portion of the upgrade and as a result the primary areas of collaboration are:
- Completion of the Upgrade inputs that will be provided to you in our next communication, which are described at a high level above
- Confirmation of upgrade timing
- Communication of upgrade to your teams and sharing relevant training
- Confirmation of a point individual to confirm upgrade status and to facilitate communications
- Validation that the upgrade is successful
The upgrade should provide minimal disruption. Upgrades typically occur either in the early morning or late in the day to minimize working impact. If there is a specific time that works better, we will collaborate to align with that timing as best as possible.
The upgraded CloudCall experience is significantly simpler and more powerful than prior CloudCall versions. We expect your users to adopt the change successfully without much effort. Still, it is important for you to prepare your team for the change ahead of time. We are providing materials that will help you with this change.
- Effective Communication: We encourage you to share this landing page with your users ahead of the upgrade so they can see the improvements that lie ahead.
- Self-paced training: Access training on CloudCall’s upgraded capabilities, including user manuals, video tutorials and self-paced e-learning pathways specific to your use of CloudCall, which will be sent to you in our next communication.
Support remains unchanged:
- Access to our support team continues, and our team will be aware of the customers who are upgrading and prepared to support you and your colleagues.
- We’ll maintain access to your Classic admin portal, for company administrators for a period of time during and after the upgrade.
As a benefit of being upgraded, your business will receive the ongoing product enhancements for a period of time under your current agreement. The CloudCall product team releases enhancements frequently and we will notify you of these changes as they are live in your product.
More ways to learn about CloudCall o1?
Interactive product tour
Step inside of CloudCall and envision a world where unified comms amplify the recruitment experience.