Introducing
CloudCall Support
powered by ZenDesk

We understand that resolving issues quickly and efficiently is crucial for our customers, and that’s why we offer a range of tools and resources designed specifically to get you the assistance you need.

Cloudcall Support

We love our customers

Our customers are at the heart of everything we do. We put their needs first and take pride in providing them with the outstanding resources and tools that they need to get the most out of their CloudCall subscription. That’s why we’re super excited to be launching a brand new customer support solution, powered by ZenDesk.

Knowledge base

Our continuously updated knowledge base is a comprehensive resource for guides and answers to common (and sometimes uncommon) questions or issues.

This means that our customers can find the help they need on the spot, without having to wait for a response from our support team.

Ticket management

Raise, track and update tickets online with our dedicated customer platform. By logging in, customers can even view all tickets for their organization, providing complete transparency and accountability.

When raising cases online, customers have the chance to include more information with a few clicks rather than long emails. This means we can resolve issues faster and get better insights into customer questions and issues, allowing us to make improvements to our service.

Improved Notifications

Our improved notifications on cases keep our customers updated on the status of their requests, ensuring they are always in the loop.

We’ve also automated some of our repetitive internal tasks, which means we can spend more time with our customers and provide a more personalized support experience.