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CL0UDCALL AI

CloudCall Companion

Your AI-powered conversation intelligence

CloudCall Companion brings AI-powered conversation insights directly into your most critical customer connection workflows.

It prepares customer-facing teams before they connect, provides intelligent guidance while they interact, and turns every completed call into structured insights, next steps, and coaching intelligence.

Conversation Intelligence at Every Stage of the Customer Engagement

Cloudcall Companion brings decades of interaction experience to work in every touchpoint

Your reps walk into every call prepared, stay focused instead of typing, and walk away with the notes and next steps already done— because CloudCall Companion is built into the call, not layered on top of it.

Know before you dial

Start with context, not an empty call screen

Companion understands relationship history which is relevant and assists in preparation before the conversation begins.

Your human and digital team can quickly understand what has happened, what matters now, and how to approach the next interaction with greater effectiveness.

Guide the Conversation

Stay informed without stepping out of the moment.

During the call, Companion keeps useful context and guidance close at hand.

Your team remains focused on the person while Companion works in the background, helping conversations stay purposeful, relevant, and productive.

Actionable analysis after the call

Turn every call into structured intelligence and action

Once the call ends, Companion transforms the interaction into a clear record of what matters and what should happen next.

Insights, outcomes, and follow-up information remain connected to the call and the customer record, enabling the wider team to be more informed and productive.

Ready to See CloudCall Companion in Action?

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Turn every conversation into intelligence which powers your organization.

Better Intelligence Creates Better Conversations

Better preparation

Provide human and digital agents immediate context before interactions
More purposeful conversations

Increase customer facing team’s awareness and focus on critical outcomes
Faster follow-through

Turn completed interactions into clear outcomes and next steps.
More valuable enterprise data

Capture intelligence that all downstream teams review, search and use in their core systems.
Empowered managers

Provide managers insights from real conversations rather than relying on activity metrics alone
Greater consistency

Help teams apply better preparation, execution, and follow-through across every interaction.

Conversation intelligence from the source

CloudCall Companion drives insights directly from the source of every customer interaction – providing your teams with actionable and accurate data.

Whether your people are winning new business, building customer relationships, or supporting customers, Companion makes every interaction more productive, effective and customer relevant.

Sales teams

Stronger discovery. Sharper follow-through.

Give sellers greater context before the call and clearer direction once it ends— increasing conversion rates of calls and pipeline velocity.

Customer service teams

More contextual and consistent support.

Give agents access to relevant history and help turn customer interactions into clear outcomes, so they resolve issues more quickly and address customer concerns more effectively.

Team leaders

Ultimate visibility into the conversations driving performance.

Move beyond call activity alone. Insights dashboards enable deep pattern understanding, agent trends and coaching needs, plus organization-wide communications intelligence— at the touch of a button.

Conversation intelligence
not another AI notetaker

An AI notetaker tells you what was said.

CloudCall Companion helps your team understand what matters and what to do next.

It works across the conversation lifecycle, connecting previous context, in-the-moment guidance, and post-call intelligence inside one continuous workflow.

That means your people receive more than a transcript or recap. They gain intelligence that can help them prepare, communicate, act, and improve.

No manual research across disconnected records - Bring useful context into the workflow without asking your team to search through every previous interaction.
No disconnected AI output - Keep intelligence connected to the conversation and the customer record.
Immediate, actionable insights - Give teams and leaders information they can use while it is still relevant.

Simple, Flexible CloudCall Companion Pricing

Choose the AI conversation intelligence each person needs.

CloudCall Companion Call and CloudCall Companion Insights are licensed independently, with no minimum user requirement and no limits on eligible transcripts, summaries, or AI prompts.

CloudCall Companion Connect

AI conversation intelligence for customer-facing teams

Give agents the context, guidance, and follow-through they need across the conversation lifecycle.

$19 / £15

per user, per month

CloudCall Companion Insights

For supervisors and managers

Turn customer conversations into clearer team intelligence, performance visibility, and focused coaching.

$19 / £15

per user, per month

Frequently Asked Questions (FAQs)

What is AI conversation intelligence?

AI conversation intelligence analyzes calls and communication history to identify context, sentiment, topics, insights, and next steps. For customer-facing teams, it can help agents prepare for calls, understand relationships, capture important details, and improve follow-through.

What is CloudCall Companion?

CloudCall Companion is an AI-powered conversation intelligence solution for customer-facing teams. It helps people prepare before calls, supports them during conversations, and turns completed interactions into structured intelligence and next steps.

Is CloudCall Companion an AI notetaker?

It includes AI note capture (AutoNote) and automatic call summaries, but it is designed to do more than take notes. CloudCall Companion analyzes historical interactions, supports call planning, tracks topics and objectives, assesses sentiment, extracts recruitment-specific insights, and identifies next steps.

Who is CloudCall Companion for?

CloudCall Companion is designed for sales, recruitment, customer service, and other customer-facing teams. Companion Call supports the people having conversations, while Companion Insights gives supervisors and managers greater team visibility.

Does CloudCall Companion provide real-time call guidance?

Yes. During supported calls, recruiters can access historical signals, view their call plan, track topic coverage, and see real-time sentiment while the conversation is taking place.

What information can CloudCall Companion extract from a recruitment call?

Depending on the content of the conversation, Companion can structure details such as motivation, salary expectations, availability, key concerns, sentiment, action items, and next steps.

How does CloudCall Companion help managers?

Companion Insights helps managers understand patterns and performance signals across team conversations. It supports more focused coaching, easier reporting, and better visibility into the interactions behind business outcomes.

Does CloudCall Companion work inside a CRM or ATS?

CloudCall Companion is built natively into the CloudCall o1 softphone and your CRM with a slide or in-container panel. There is nothing new to learn, no separate platform to log into, and no data to export — intelligence appears exactly where your team already works.

Does CloudCall Companion require call recording?

Yes. Call recording and transcription must be enabled for Companion to generate AI insights.

Which CloudCall plans support Companion?

CloudCall Companion is available as a paid add-on for eligible CloudCall Pro and Advanced plans.

Based on your team’s needs, CloudCall Companion offers two modules that can be activated by user.

CloudCall Companion for Recruiters /
Agents
(including pre-call brief, post call sentiment, and
auto-summary)
$19 / £15 per user per month
CloudCall Companion Insights for Supervisors /
Managers
(includes dashboards, coaching flags, and sentiment
trends)
$19 / £15 per user per month