Call recording
Pop calls on autopilot
Provide your team with the right tools so they stay focussed on chats, without having to rush and scribble illegible notes. As each and every call they make is linked directly to the relevant CRM contact record, you don’t have to access multiple systems to listen back.
What is Call Recording?
Call recording is a feature that allows users to record phone conversations and store them for later playback or analysis. It is an essential tool for organizations looking to improve their customer service, as it enables them to capture and analyze customer interactions, which can be used to enhance training processes, improve customer satisfaction, and boost sales.
3..2..1.. recording!
From regulatory compliance to quality assurance, the value of call recordings is clear. With CloudCall, call recordings are captured at the edge to ensure your team captures the information they need first time, every time.
Kiss goodbye to pen and paper
Your team can use Call Recording to keep track of all conversations. Listening back for forgotten details of a conversation, you’re monitoring your team’s productivity or want to refer to a call for compliance, Call Recording is a must.
Keep customers happy
When your team’s calls are recorded, they’re able to forget about taking notes and can immerse themselves in chats and engage with contacts, leading to better relationships. They can use the time they’ve saved on note taking to complete other tasks or make more calls!
Welcome to the call library
Recording all calls provides you with an invaluable library of past conversations. Search, source and select any call to play it back, and find examples of good practice to help train new starters or set personalised KPI’s for your agents.
Focus on the here and now
Don’t worry about scribbling notes and trying to remember if they said ‘Tuesday’ or ‘Thursday’. Your calls are automatically recorded and stored in your CRM, for you to listen back to, whenever you need.
Build better relationships
Focus your time and energy on the task at hand – the call you’re on. Provide quality customer service and create rapport with your customers, it will help you to close more deals.
On the go
Usually make calls from your mobile? With the CloudCall app we’ve got you covered, your calls are recorded and saved the same as if you’re sat at your desk.
How does Call Recording help my worklife?
Meet Margot*
NEVER LATE FOR THE PARTY
“We’re able to skip the long-winded process of frantically writing notes down, and then trying to decipher them later, all whilst trying to have a conversation. This helps us to focus on providing excellent service, and we can get the details we need from the recording afterwards.”
Meet Jerry*
AMPLIFY THE TIME SAVINGS
“Call Recording is an important one for our business. It helps us save a lot of time, which therefore saves us money. “
Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.
More about Call Recording
CloudCall o1. The one and only unified communication platform for businesses that use CRMs.
Seamless experience across mobile, web and desktop for maximum agent productivity.
Indestructible new infrastructure for business consistency and effortless scalability
Available for the World’s leading CRM’s
Our most loved tools
Screen Pops
When receiving a call, you get an on-screen notification, a ‘pop-up’, which not only shows who’s calling, but also link you directly to their CRM record.
Local Presence
Let your call recipients see a local area code when you dial. This reinforces trust and familiarity, and boosts pick up rates.
History
With CloudCall, you can simply click on a name to start dialling. This is just one of the ways you can save time and drive efficiency by blending your existing CRM with your phone system.
Voicemail Drop
Save time, increase productivity, and redirect your energy with pre-recorded, tailored voicemail messages you can leave with just a click.
Real-time Coach
With CloudCall, you’ll have all the tools you need to support new and existing team members in their journey to success. Listen to their calls, whisper words of wisdom, and enter the chat to assist your team whenever necessary.
