In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market. I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In…
It’s a fact: poor communication holds businesses back. How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right? If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too. 52% of businesses rank increasing…
In this article I cover the state of Artificial Intelligence (AI) in the field of recruitment. In particular the use of technologies such as data analytics, workflow automation and speech technology. I look at how these can be used to make life easier for agents and to help with nurturing new leads.
We are delighted to have won the ‘Telephony Product of the Year’ award at the Network Computing Awards 2021 last week at the London-based awards ceremony. The awards are judged through a validated nomination process and voted for by people in the industry and customers. Up against several competitors, we were awarded Telephony Product of the Year as a…
CloudCall was designed to provide an integration that boosts communication and collects data from your conversations – helping to grow your business.
CloudCall’s Senior Sales Director, Neville James, recently took part in a pre-event chat show for the Recruitment Technology Showcase Event, which is taking place on June 17th. The Live Chat Show was hosted by Louise Triance, UK Recruiter and Christina Robinson, Green Umbrella Marketing, Steve Barnhurst, Volcanic both joined Neville on the panel to discuss…
Great customer service is critical to your business’s success. If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews. But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound…
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke…
A Customer Relationship Management (CRM) system is a must have for so many businesses. Perhaps the greatest improvement a CRM system can provide is a massive increase in the quality and quantity of data that can be captured. Even better? All data is easily and quickly accessible. But… are you using YOUR CRM to its…
Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company, meaning you can focus on having great conversations!
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