THE BEST CRM-INTEGRATED PHONE SYSTEM AND DIALPAD ALTERNATIVE
CloudCall vs Dialpad
Which business phone system delivers reliability, value, and performance you can count on?
CloudCall is purpose-built for reliable, high-volume calling and CRM/ATS integration. Dialpad’s broader “all-in-one” approach often comes with trade-offs — including inconsistent call quality, complex pricing, limited integrations, and features locked behind expensive plans. For businesses that depend on crystal-clear voice, predictable costs, and seamless CRM/ATS sync, CloudCall is the smarter, more dependable choice.
Ultra-reliable call quality with 99.99% uptime, built on a modern hyperscaler network for HD call clarity and superior call quality.
Powered by the Cloud
Intuitive & Integrated
A seamless UI that works where you work — inside your CRM and ATS, on desktop or mobile with equal experience across devices.
Built for Business
Easy onboarding, streamlined workflows, multiple currency billing, and scalable for global teams.
Intelligence-Integrated
AI-powered call transcription, summaries, and real-time coaching insights to drive productivity and better decisions.
Choosing the Right VoIP and Dialpad Alternative
Feature Comparison for CloudCall and Dialpad
If you’re comparing Dialpad to CloudCall, you’ll notice both platforms handle business communications well. But if you work in staffing & recruiting, sales, professional services, or customer service/call centers, CloudCall was built for you.
Where Dialpad casts a wide net, CloudCall delivers deeper CRM and ATS integration, predictable pricing, industry-specific workflows, and localized support—helping your teams work smarter, close deals faster, and serve customers better.
CRM/ATS Integration
Deep, native integration with leading CRMs and ATS systems — click-to-dial, auto-log, screen-pop, AI call summaries, and SMS all inside your CRM.
Basic integrations via connectors. Less focus on CRM workflows; some features limited by plan.
Call Quality & Reliability
Hosted on AWS global infrastructure with 99.99% uptime and enterprise-grade redundancy.
Users frequently report dropped or missed calls, connection delays, and inconsistent reliability.
AI Capabilities
AI summaries and transcripts synced directly into CRM records for better data accuracy and follow-up visibility.
AI transcription often inaccurate or buggy; advanced AI coaching only available in premium tiers.
Industry Focus
12+ years serving staffing, sales, customer service & other service-driven industries with CRM-specific workflows.
General-purpose UCaaS across all industries.
Pricing Transparency
Simple, predictable pricing built around voice and CRM workflows.
Complex, tiered pricing with key features locked behind higher tiers; additional fees for numbers, texting, and analytics.
Customer Support & Onboarding
Dedicated, local support with comprehensive onboarding at no extra cost.
Users report slow responses, unresolved tickets, and poor onboarding experience.
Ease of Use & Administration
Simple deployment, intuitive user management, and minimal IT overhead.
Can be complex to configure and manage, especially for smaller teams without dedicated IT support.
Integrations & Ecosystem
Deep CRM/ATS integrations plus open APIs for workflow automation.
Fewer CRM and hardware integrations than competitors.
See why businesses like you
chose CloudCall
CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility...
The platform is intuitive, but what truly sets it apart is the support. The ease of implementation made it even better: simple to set up, quick to get going, and immediately impactful.
Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy
FAQs
Purpose-built vs. Plugged-in
CloudCall’s CRM integrations are native — meaning calls, texts, and AI summaries automatically sync within your CRM or ATS. Dialpad connects to some CRMs, but through external connectors and APIs, which can limit functionality and reliability. For teams that live inside their CRM, CloudCall’s embedded workflows provide a smoother, faster, and more accurate experience.
Consistent Performance vs. Dropped Calls
CloudCall runs on hyperscale AWS infrastructure with 99.999999% uptime and enterprise-grade redundancy. Dialpad users often cite missed calls, dropped connections, and delayed audio as recurring issues. CloudCall’s platform is purpose-built for stable, high-quality voice performance your teams can depend on.
Predictable Pricing vs. Hidden Add-Ons
CloudCall offers transparent, all-in-one pricing designed for voice and CRM workflows. Dialpad’s tiered plans often lock key features — such as AI summaries, analytics, or international numbers — behind more expensive packages. Additional fees for texting and toll-free numbers can drive up total cost. With CloudCall, what you see is what you get.
Voice-First, CRM-Centric, and Reliable
Dialpad is a general-purpose unified communications platform built for chat, video, and voice. CloudCall is the alternative for teams that care most about reliable calling, accurate data capture, and CRM integration. It’s simpler to manage, easier to deploy, and purpose-built for sales, recruitment, and customer-facing teams.
Yes — CloudCall’s network operates across North America, EMEA, and APAC, supported by AWS global infrastructure for consistent call quality and compliance. Dialpad also supports global use, but some users report latency and connection issues across regions.
CloudCall provides dedicated support teams in both the US and UK, offering proactive onboarding and real human assistance.
Dialpad users frequently cite slow response times and difficulty reaching effective support. With CloudCall, help is always just a call or message away.
CloudCall. It’s built for teams whose success depends on efficient voice workflows and CRM visibility — especially in staffing, recruitment, and sales. Every call, text, and note syncs automatically to the CRM, giving leaders the context to coach and scale. Dialpad’s general-purpose UC features may not deliver the same CRM depth or industry fit.
If your business needs robust video conferencing, Dialpad’s broader UC suite may appeal — but comes with higher cost and more complexity. If your priority is reliable calling and SMS, accurate CRM data, and straightforward pricing, CloudCall offers greater long-term value with less risk of dropped calls, AI errors, or hidden costs.
CloudCall vs Dialpad Pricing Comparison
o1 Pro Plan
Transparent, Bundled, Predictable
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Unlimited domestic calling
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Clear international add-ons
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IVR menus / smart routing included
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Deep CRM and ATS integration included
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AI transcriptions, call summaries and insights
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AI call summaries auto synced your CRM/ATS
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Real-time call coaching, barge + listen
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Robust, customized reporting + analytics
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iOS + Android mobile parity
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2,000 SMS included
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Local UK & US support
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Hyperscale cloud reliability
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White-glove onboarding (included at no charge)
Business Plan
Base price may increase with add-ons and tier upgrades
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Unlimited US & Canada calling only
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International rates & add-ons apply per region
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Basic IVR (call menu) included; advanced routing extra
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Limited CRM integration via connectors — not embedded
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AI transcription available but often inaccurate per user feedback
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AI coaching & advanced analytics locked to higher plans
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Dropped or missed calls reported by users on shared networks
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Setup & admin can be complex for non-IT teams
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AI features do not sync data to CRM records
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SMS billed per message or as add-on
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Customer support response times noted as slow or off-shore
Why CloudCall Wins in Your Industry
CloudCall is purpose-built for industries where CRM and ATS usage drives results. Here’s how we outperform Dialpad in your world:
Staffing & Recruiting
AI-powered call summaries & instant CRM logging mean more time placing candidates.
Deep CRM integrations (Bullhorn, Vincere, Salesforce, and more) keep jobs, candidates, and pipelines up to date without manual entry.
Live coaching tools help recruiters improve calls in real time.
Sales & Professional Services
Caller info pops up instantly, reducing hold times and improving upsell opportunities.
CRM-connected notes ensure sales & service teams stay aligned.
Complete client history in your CRM, no manual admin.
Predictable monthly pricing for easier project budgeting.
Customer Service & Call Centers
Real-time call monitoring, whisper, and coaching tools for better agent performance.
CRM parity on desktop and mobile to keep every interaction recorded.
Reliable hyperscaler cloud infrastructure ensures your team stays connected.
CloudCall vs Dialpad Summary
While Dialpad aims to be a one-size-fits-all communications platform, many businesses find that its complexity, reliability issues, and tiered pricing get in the way of what really matters: consistent, high-quality calls and accurate data in their CRM.
CloudCall keeps it simple — reliable voice and SMS, embedded directly in your CRM/ATS, backed by dedicated support and transparent pricing. For process-centric teams who value connection, context, and clarity, CloudCall delivers where Dialpad falls short.
