THE BEST CRM-INTEGRATED PHONE SYSTEM AND RINGCENTRAL ALTERNATIVE
CloudCall vs RingCentral
If you’re evaluating RingCentral for your business communications, consider CloudCall as the CRM-first alternative trusted by staffing, recruiting, professional services, automotive, and customer service teams. With deep CRM and ATS integrations, transparent pricing, AWS-powered reliability, and local UK/US support, CloudCall helps your teams work smarter and stay connected.
Ultra-reliable call quality with 99.99% uptime, built on a modern hyperscaler network for HD call clarity and superior call quality.
Powered by the Cloud
Intuitive & Integrated
A seamless UI that works where you work — inside your CRM and ATS, on desktop or mobile with equal experience across devices.
Built for Business
Easy onboarding, streamlined workflows, multiple currency billing, and scalable for global teams.
Intelligence-Integrated
AI-powered call transcription, summaries, and real-time coaching insights to drive productivity and better decisions.
Choosing the Right VoIP and RingCentral Alternative
Feature Comparison for CloudCall and RingCentral
If you’re comparing RingCentral to CloudCall, you’ll notice both platforms handle business communications well. But if you work in staffing & recruiting, sales, professional services, or customer service/call centers, CloudCall was built for you.
Where RingCentral casts a wide net, CloudCall delivers deeper CRM and ATS integration, predictable pricing, industry-specific workflows, and localized support—helping your teams work smarter, close deals faster, and serve customers better.
CRM/ATS Integration
Workflow-driven deep API integrations with Bullhorn, Salesforce, Vincere, and more. Auto-open records on inbound calls, launch pre-screen templates, capture notes in-call without leaving ATS/CRM.
CRM integrations exist but require higher-tier plans (Advanced+). Salesforce integration often cited as complex and costly.
AI Capabilities
AI call summaries optimized for recruiters & sales synced directly into the ATS and CRM for coaching, data integrity, and instant relationship context.
AI features available, but advanced tools (summaries, analytics) are paid add-ons ($9–$15 per user/mo).
Industry Focus
12+ years serving staffing, sales, customer service & other service-driven industries with CRM-specific workflows.
General-purpose UCaaS across all industries.
Pricing Model
Transparent, predictable pricing. No per-minute charges.
Starts at $30–$35/user (Core and Advanced); Most features (AI, analytics, transcription, omnichannel) require expensive add-ons
Support & Onboarding
Local UK & US support with industry expertise. Onboarding and implementation is included in all plans and is fast, simple, and hands-on.
Customer feedback highlights service & reliability challenges; support often routed offshore. Integrations often require IT involvement.
Infrastructure
Powered by the AWS hyperscaler cloud for scalability, reliability, and global failover.
Relies on Tier 4 data centers to deliver “high-availability” unified communications. The network architecture uses a “hub-and-spoke” model with active-active data center operations.
Mobile App
Full CRM parity between iOS and Android: call logging, follow-ups, recordings.
Basic mobile app without deep CRM integration.
See why businesses like you
chose CloudCall
CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility...
The platform is intuitive, but what truly sets it apart is the support. The ease of implementation made it even better: simple to set up, quick to get going, and immediately impactful.
Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy
FAQs
Predictable Pricing vs. Add-On Overload
CloudCall pricing is simple: core features are bundled.
RingCentral requires add-ons for analytics, AI, transcription, omnichannel messaging, and more — driving real costs far above the headline rate.
CloudCall runs on AWS for global failover, scalability, and rapid innovation, ensuring 99.99% uptime.
RingCentral customers often cite outages, call quality issues, and long waits for resolution.
Yes. CloudCall offers predictable, bundled pricing with no per-minute call charges or hidden fees.
RingCentral : “Unlimited” calling covers fewer destinations than advertised, and extra fees apply outside those limits.
When comparing plans, here are a few key things to know:
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RingCentral’s “unlimited” calling covers fewer destinations than advertised. Mobiles and landlines in the same country count separately, and per-minute rates apply outside the covered list.
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Their base price can appear lower, but add-ons like WhatsApp, additional integrations, and international calling can quickly increase monthly costs.
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Some core capabilities — such as multiple native integrations, advanced routing, and full analytics — are only available on higher-tier plans.
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Onboarding can take longer due to ID verification, business document submission, and signatory requirements.
CloudCall offers voice, SMS, and AI capabilities with deeper CRM integration and industry-specific workflows.
Yes. Our hyperscaler global infrastructure ensures reliable performance anywhere, on any device.
UK and US customers receive support from local teams who know their markets.
RingCentral: Most UK support is outsourced to Spain and France, potentially leading to delays and less localized expertise.
CloudCall isn’t trying to be everything to everyone. It’s built for staffing firms, dealerships, consultancies, and call centers that need recruiter- and sales-friendly workflows in their CRM and ATS.
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Mobile app parity: CloudCall offers identical features on iOS and Android. RingCentral’s Android app has more features than iOS.
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Onboarding speed: CloudCall’s setup is quick and simple; RingCentral requires extensive ID and business documents.
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Call limits: RingCentral enforces a 60-call/day cap for calls under 15 seconds.
CloudCall vs RingCentral Pricing Comparison
o1 Pro Plan
Transparent, Bundled, Predictable
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Unlimited domestic calling
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Clear international add-ons
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IVR menus / smart routing included
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Deep CRM and ATS integration included
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AI transcriptions, call summaries and insights
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AI call summaries auto synced your CRM/ATS
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Real-time call coaching, barge + listen
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Robust, customized reporting + analytics
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iOS + Android mobile parity
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2,000 SMS included
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Local UK & US support
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Hyperscale cloud reliability
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White-glove onboarding (included at no charge)
RingCentral Advanced Plan
Base price may increase with add‑ons
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Unlimited US & Canada calling
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Unclear International calling fees
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Basic IVR (Call menu)
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Standard CRM integration in Advanced Plan +
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AI transcription + summaries
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NO CRM/ATS sync for AI transcription + summaries
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Call monitoring and handling
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Customized analytics + reporting (Ultra Plan ONLY)
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Basic mobile app
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SMS available, but usage charges apply
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Support often routed offshore; limited local presence
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Datacenter network
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Advanced support and managed services (undisclosed additional FEE)
Why CloudCall Wins in Your Industry
CloudCall is purpose-built for industries where CRM and ATS usage drives results. Here’s how we outperform RingCentral in your world:
Staffing & Recruiting
AI-powered call summaries & instant CRM logging mean more time placing candidates.
Deep CRM integrations (Bullhorn, Vincere, Salesforce, and more) keep jobs, candidates, and pipelines up to date without manual entry.
Live coaching tools help recruiters improve calls in real time.
Sales & Professional Services
Caller info pops up instantly, reducing hold times and improving upsell opportunities.
CRM-connected notes ensure sales & service teams stay aligned.
Complete client history in your CRM, no manual admin.
Predictable monthly pricing for easier project budgeting.
Customer Service & Call Centers
Real-time call monitoring, whisper, and coaching tools for better agent performance.
CRM parity on desktop and mobile to keep every interaction recorded.
Reliable hyperscaler cloud infrastructure ensures your team stays connected.
CloudCall vs RingCentral Summary
CloudCall is the CRM-first alternative to RingCentral, built for industries like staffing, automotive, professional services, and call centers. With deep ATS/CRM integrations (Bullhorn, Salesforce, Vincere, and more), AI-powered call summaries, transparent pricing, and local UK/US support, CloudCall helps teams work faster, save money, and deliver better customer experiences.
While RingCentral offers broad omnichannel features, CloudCall’s vertical workflow expertise, predictable costs, and hyperscaler cloud-powered reliability make it the smarter choice for businesses that depend on integrated workflows.
Bottom line: While RingCentral’s headline price looks competitive, once you add essential tools like CRM integrations, AI transcription, analytics, and SMS fees, the true cost often exceeds $50–$70/user per month.
