Equality, Diversity & Inclusion

Always bring your whole self to CloudCall

We’re always working on being an inclusive business, where all employees, customers, and potential customers feel welcome, respected, and represented.

Disability &
accessibilities 2SLGBTQIA+ Ethnicity Gender Wellbeing

Accessibility @ CloudCall

CloudCall aims to provide clear communication and support options to all employees, customers, and potential customers.

We are dedicated to making our workplace, support services, marketing communications, and other interactions accessible to people of all abilities, ensuring that individuals with disabilities have meaningful access to appropriate working conditions, information and support. We shall ensure that this website and all electronic communications and publications conform to WCAG 2.1 Level AA.

Our 2024 Objectives

Enhance accessibility of online support documentation
Provide comprehensive training for all teams
Monitor and act on customer feedback

Get in touch

CloudCall is committed to providing better experiences for people with disabilities. We welcome your feedback about any accessibility barriers you’ve experienced with us, which will be used to help improve our website and communications with you. Please either complete the form below (which you can do anonymously) or you can email: accessibility@cloudcall.com

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For more information, check out our Accessibility Feedback Process and Accessibility Plan.

Pride @ CloudCall

The Pride group was formed with the purpose of promoting awareness, providing education, discussing issues and focusing on ways we can improve life at CloudCall for our 2SLGBTQIA+ employees.

Working in partnership with Stonewall, we are committed providing the resources needed to support all 2SLGBTQIA+ employees.

Our 2024 Objectives

Complete Stonewall’s workplace equality index process
Monitor sexualities and identities against employment, wage, and opportunities
Introduce external supplier inclusivity statements

Pride @ CloudCall Hub

Ethnicity @ CloudCall

The Ethnicity group was formed with the purpose of focussing on ways we can be more inclusive of all cultures and ethnicities, providing information and improving awareness of all cultures.

Our 2024 Objectives

Continue to expand our ethnicity network group
Monitor nationality, ethnicity and religion in relation to employee experience, engagement and attraction
Define our key goals and objectives

At CloudCall, we embrace the vibrant tapestry of human diversity, recognising that our strength lies in our differences. As an individual, I proudly say, ‘I am a Hindu with a German Indian background.’ All of my colleagues at CloudCall respect each other’s beliefs and ethnicity.

Karthihan Ragunathan

He/Him

Customer support

Women @ CloudCall

Our Women at CloudCall group provides women with a dedicated channel to share information, tools and resources to empower and support other women.

Our 2024 Objectives

Find ways to attract and recruit more women to CloudCall
Develop female friendly policies and initiatives
Provide more learning and development opportunities

I believe that being a Women @ CloudCall member is crucial as it offers a secure environment for women to grow their skills, amplify their voices, and gain access to various opportunities, all in the spirit of inclusivity.

Nicole Dopson

She/Her

Marketing

Women @ CloudCall Hub

Wellness @ CloudCall

Wellness@Cloudcall aims to provide employees with the tools and resources they need to support their mental and physical health, reduce feelings of isolation, and help them to feel connected while working remotely.

Working in partnership with MHFA England, many of the groups members are qualified Mental Health First Aiders. We’re also proud to be recognized as a top UK employer for wellbeing by Great Place To Work.

Our 2024 Objectives

Continue to grow our team of Mental Health First Aiders
Work closer with other internal groups to ensure Mental Health requirements are considered for all
Support our colleagues through ongoing change

Growing up, like many people, I had ups and downs, but was fortunate enough to have a good support network around me to help me through the lows. It’s one of the reasons that I became a mental health first aider, to be able to provide that support to others.

Zoe Wingfield

She/Her

HR