Working from home comes with some perks. You enjoy a better work-life balance, don’t have to commute to the office and get to work in your pajamas. You can make your home office whatever you want it to be, and you can optimise it to maximise productivity. But, fancy ergonomic chairs, whiteboard calendars and desk organisers can only do so much. In order to really emulate the office experience at home, you need to ensure you have the tools to communicate and collaborate with your team effectively. That’s where CloudCall for Microsoft Teams comes in.
As a result of COVID-19, more teams have taken to working remotely and collaborating via software like Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. And they recently released additional figures which show a record of 2.7 billion meeting minutes in one day. A 200% increase from 900 million in mid-March.
With all these new Teams users, we set out to understand what our customer’s frustrations are with using the platform. And how we could develop a platform that solves some of their problems. We spoke with numerous customers, and they told us their biggest pain point….