Last week we hosted the third instalment of The Purple Panel webinar series. Our panel of experts discussed how technology helps recruiters to better source, manage and track candidates. Our panel was hosted by:
Key Takeaways: The key benefits of new recruitment technologies How automation has become key to top recruiters How you can build better relationships using tech Hosts: Ashley Bowlin – Tracker Hope Nattell – Textkernel Matt Gayleard – CloudCall
In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market. I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In…
Last week we hosted the second instalment in our on-demand webinar series: The Purple Panel, focusing on the future of work. The webinar took place on Thursday 19th August and our panel of experts discussed the future of work and how recruiters can engage top talent in a remote world.
In this article I cover the state of Artificial Intelligence (AI) in the field of recruitment. In particular the use of technologies such as data analytics, workflow automation and speech technology. I look at how these can be used to make life easier for agents and to help with nurturing new leads.
Key Takeaways: Watch data capture is and why it is important Reducing manual data entry and increasing automation Impact of using a mobile on data capture Using data to improve efficiencies Hosts: Rob Greening – CloudCall Ian Moyes – OneUp Sales
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke…
A Customer Relationship Management (CRM) system is a must have for so many businesses. Perhaps the greatest improvement a CRM system can provide is a massive increase in the quality and quantity of data that can be captured. Even better? All data is easily and quickly accessible. But… are you using YOUR CRM to its…
If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. And for now, we’re going to be focusing on one in particular – Computer Telephony…
For most businesses, their most valuable and important asset is their customers. In the early days at a lot of companies, the details about those customers — who they are, how they’ve interacted with your organization — are spread out in many different places. The CEO’s brain, a sales rep’s inbox, the accountant’s stack of…
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