IVR Virtual receptionist at your service IVR, or Interactive Voice Response automatically directs callers to the right team or person, first time, every time. What is Interactive Voice Response (IVR)? IVR/Auto Attendant refers to an automated system that interacts with callers, gathers information, and routes calls to the appropriate team member or department within an…
Jargon Buster A-Z Understand CRM industry words easier, with CloudCall’s Glossary We know that researching CRM integrations and telephony can be confusing. There’s endless technical terms and you can find yourself wondering ‘What is CTI?’, ‘What does CRM stand for?’ or ‘What is SIP forking?’. We’ve compiled a list of key terms, phrases and descriptions…
At a glance, the way we communicate in the modern day can seem incredibly complicated. But understanding the future of communication is paramount. Especially when deciding how to continuously engage customers effectively and collaborate with team members. Technology continues to progress at an astonishing pace. And future innovations could help to unify communication and bring…
Call reports Maximize the value of your CRM If your team are on lots of calls, or send many texts, the chances are that the details of these communications and how the quality of these interactions impacts revenue, are not being captured. Build and customize dynamic dashboards and automate reports to get the most out…
POWER DIALER The power tool of your CRM Poor processes will cost your business money, but you can cut out manual tasks by using customizable tools like our Power Dialer. The perfect way to maximize the number of calls your team makes and to burn through a tear sheet in record time. What is Power…
SMS Reach contacts every time SMS is the perfect time saving tool to deliver important information to contacts quickly. If your contact can’t take a call, they’re 5 times more likely to open a text than an email. Capture all communications Your team can save time on manual processes and stay in touch with contacts…
Featured VoIP – A good call for recruiters 10 MINS READ | R0BYN HUNT Trending COMMUNICATION | 15 MINS READ | CHARLIE DRIVER SMS Automation vs Broadcast SMS: Which is better? Lorem ipsum Dolor Sit Amet, Consectetur Adipiscing Elit, Sed Do Eiusmod Tempor Incididunt Ut Labore Et Dolore Magna Aliqua. COMMUNICATION | 15 MINS READ…
Seamless connections. Unbreakable foundations. CloudCall is a Preferred Partner of RCSA, which represents trusted suppliers to the recruitment and staffing industry in Australia and New Zealand. CloudCall o1. Deliberately Different. Pair CloudCall’s brand new unified comms platform to your CRM for seamless customer and agent experiences across mobile, desktop, and web. One platform. Multiple devices….
Reclaiming the art of conversation C0MMUNICATI0NS, DATA DRIVEN INSIGHTS | 15 MINS READ | ROBYN HUNT Search Find Search categoryUncategorizedBusinessHome Features SliderSalesCommunicationsTechnologyProductRecruitmentNewsProductivityCandidate ExperienceCustomer ExperienceMarketingCustomer ServiceManagementTrainingRemote WorkingBlogMaximising Your TeamData Driven InsightsEvents Trending SMS Automation vs Broadcast SMS:Which is better? 3 reasons you need SMS for salesforce Tools to keep your remote team connected Subscribe via email…
Please confirm your email address to continue In order to confirm your interest in CloudCall, please confirm your AppExchange email address. CloudCall o1.Enterprise-grade unified communication for Salesforce. CloudCall o1. Enterprise-grade unified communication for Salesforce. CloudCall o1. Deliberately Different. Pair CloudCall’s brand new unified comms platform to your CRM for seamless customer and agent experiences across…
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