Why you should integrate CloudCall with your CRM - CloudCall

Why you should integrate CloudCall with your CRM

As we’re sure you already know – a CRM system is a great tool for managing and analyzing customer data. But wouldn’t it be great if you could capture all your conversations with your customers into their CRM contact records… Enter CloudCall!

That’s exactly what we do, we integrate with your CRM system. All your calls, messages, recordings, and notes are synced into customer records so you can gain valuable insight into your business comms. What more could you ask for?

Take a look at some of benefits of integrating CloudCall with your CRM system:

Improved customer experience – Records of past conversations, call recordings and notes are automatically synced in your CRM system. No more repeated conversations.

Enhanced training – Call recordings are automatically saved within CRM records. Show examples of good (or bad) conversations to demonstrate best practices.

Better employee performance – Use call activity to set KPI’s for your team members, such as number of calls or average call duration.

Smarter conversations – Inbound Screen Pops bring up the CRM contact record of the caller, helping you have better, smarter, and more productive conversations.

Would you like to learn more about CRMs and the power that an integration can have? Take a look at our eGuide here or request a call back here.

Nicole Dopson

About Nicole Dopson

Nicole is the Content Marketing Specialist based at the CloudCall UK headquarters. She is passionate about creating content that informs and inspires. Outside of the office Nicole enjoys walking her dog and curling up with a good book.