8 Things To Look For in a Business Phone System | CloudCall

8 things to look for in a business phone system and why you need one now

Most businesses, particularly new or rapidly expanding ones, would benefit from investing in a cloud-based Voice over Internet Protocol (VoIP) business phone system. The set up and running costs are significantly cheaper, and you can incorporate more professional features such as conference calls, Interactive Voice Response (IVR), and call forwarding.

The truth is that the only option for a business phone system that works remotely is a VoIP system. Something all businesses need to consider in a post-COVID world. All you need to get started is a good internet connection.

Here are 8 things you need to consider when looking for a business phone system:

  1. Room to Grow

A growing business needs extra staff, and that means extra phones. Consider what process you will need to go through and how easy it is to increase the number of users. Is there a complex set-up process involved or is it as easy as a single call to the provider? Software like CloudCall can scale up your users quickly.

  1. Quality and Quantity

You will need to take into consideration how many people will need access to the phone system, and how many calls they will be making and receiving. This is something you need to think about early on as it may influence the provider you choose. If there are limitations to the system and customers can’t reach you quickly, you could lose them.

  1. Inbound Call Options

First impressions count. The customers contact with your business is something you will want to consider carefully. Would you like an automated IVR system, direct dial numbers or a good old-fashioned receptionist who directs calls? Suppliers can often accommodate all these options but remember to check before you decide on a provider.

  1. CRM Integration

A phone system that integrates directly into your CRM is an invaluable resource, that can provide insights with features like customisable dashboards, activity reports and call recording. CloudCall offers a unique combination of features that integrate into various CRM systems, allowing you to turn your conversations into insights that help your business grow.

  1. Important Extras

Some suppliers offer additional add-ons and advanced features. Talk to your potential suppliers about everything you will need the system to do. Consider if you need features such as IVR, Automatic Call Distribution (ACD), queue call back and call recording.

  1. Mobile First

Remote working is more common than ever before and working habits have completely changed due to  the COVID crisis. Having access to your business phone system wherever you go is a major perk of using VoIP, and systems like CloudCall even have mobile apps that integrate your phone system into a CRM directly from a mobile device. This can make your employees life so much easier, especially if all calls can be logged, recorded and synced back to a CRM.

  1. Support

Is the system easy to use? Do you have access to support 24/7? Will the provider offer support from every stage, from setup through to finance and account management? All questions you need to ask your potential supplier.

  1. Peace of Mind

In recent years, businesses have become increasingly vulnerable when it comes to network security. Make sure that your potential supplier understands the importance of security and disaster management. Will they make sure your data is protected with robust security and firewalls?


Ask an expert! If you are still unsure of what type of business phone system to invest in, then get in touch with a member of the CloudCall team who will be happy to answer any of your questions.

Nicole Dopson

About Nicole Dopson

Nicole is the Content Marketing Specialist based at the CloudCall UK headquarters. She is passionate about creating content that informs and inspires. Outside of the office Nicole enjoys walking her dog and curling up with a good book.

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