Jargon Buster: the ABCs of CTI - CloudCall

Jargon Buster: the ABCs of CTI

Psst. You, yeah you! Do you know your CRMs from your CTIs? Maybe you want to know the difference between a Gigabit and a KiloBit?

If so, then don’t worry. CloudCall has got you covered.

Whether you want to touch up on your vocabulary of all things telephony or just want to look up a definition. Our A-Z Jargon Buster is here to guide you through the ABCs of the CTI world (that’s Computer Telephony Integration, if you didn’t know).

We want to make your search for the right telephony solution, easier. We’re nice like that.

Our Jargon Buster breaks down the terms in the tech sector that you may not have heard before or fully understand.

We go through the full alphabet, walking you through each letter and listing terms and phrases you may encounter during your search for a telephony solution, along with their definitions.

Top tip: Save this page into the bookmarks in your browser, so you’ll always have it on hand as a guide if you get stuck! You can thank us later.

Be sure to utilize our Jargon Buster when you evaluate solutions such as CloudCall. We hope that this guide is helpful in your search for an integration that works for you, and provides the level of support that your business deserves.

Here’s just a taste of what you will C in the full guide. (Get it? C? See? Never mind).

  • Call recording – Record, store and playback call recordings from CRM contact records or the CloudCall portal. Record, store and playback call recordings… you get the idea.
  • Computer Telephony Integration (CTI) – Enables interactions on a telephone and a computer to be integrated or co-ordinated. In a nutshell it’s what we do and it’s everything you ever wanted, trust us.
  • Customer Relationship Management System (CRM System) – A database where you store information about interactions with customers. Here at CloudCall, we store all your conversations with customers directly into your CRM system. Let’s be honest, we can make your life a lot easier.

Take a look at our Jargon Buster here:

If there’s anything you’re unsure about, then make sure you ask a member of our friendly team about any queries or questions! They don’t bite.

Charlie Driver

About Charlie Driver

Charlie is our Content Marketing Associate, based at our Head Office in the UK. He helps to write and create a range of content for our website and blog. In his spare time Charlie is passionate about music, films and travel.