To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data,…
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being…
Communication skills are the key to developing (and keeping) friendships and to building a strong social support network. They also help you take care of your own needs, while being respectful of the needs of…
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately. According to Google’s ‘Click…
The digital transformation has and continues to change the way in which we communicate with each other. We use a wide range of channels to have our conversations, each with its pros and cons. I’m…
Ask yourself: Would your sales team perform without any marketing collateral? As consumers the way we intake information has changed. People now crave visual stimulants. Marketing collateral provides sales teams with the ammunition they need to support their sales pitch and visualize…
CloudCall, a leading cloud-based software business that integrates communications into CRM platforms, has partnered with enterprise recruitment software, TargetRecruit to improve candidate engagement. The new partnership brings together CloudCall Unified Communications software with TargetRecruit, a…
CloudCall, the leading cloud-based software business that integrates communications into CRM platforms, has made two key appointments in the US. These key appointments will strengthen the business as it pushes forward with its growth ambitions…
Giving your teams the tools they need to improve conversations is crucial. Whether you are training a new employee for long-term success or upskilling a top performer, training tools such as whispering, call monitoring, call…
Most companies have an extraordinary amount of information about their customers, but are they really getting the most out of it? If customer information is not easily accessible, it will just sit and gather digital…
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