We are delighted to have won the ‘Telephony Product of the Year’ award at the Network Computing Awards 2021 last week at the London-based awards ceremony. The awards are judged through a validated nomination process and voted for by people in the industry and customers. Up against several competitors, we were awarded Telephony Product of the Year as a…
CloudCall was designed to provide an integration that boosts communication and collects data from your conversations – helping to grow your business.
CloudCall’s Senior Sales Director, Neville James, recently took part in a pre-event chat show for the Recruitment Technology Showcase Event, which is taking place on June 17th. The Live Chat Show was hosted by Louise Triance, UK Recruiter and Christina Robinson, Green Umbrella Marketing, Steve Barnhurst, Volcanic both joined Neville on the panel to discuss…
Great customer service is critical to your business’s success. If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews. But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound…
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke…
A Customer Relationship Management (CRM) system is a must have for so many businesses. Perhaps the greatest improvement a CRM system can provide is a massive increase in the quality and quantity of data that can be captured. Even better? All data is easily and quickly accessible. But… are you using YOUR CRM to its…
Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company, meaning you can focus on having great conversations!
The benefits of an integrated tech stack are well documented, and Access Recruitment CRM’s users already benefit from integrated Pay & Bill, websites and workspace options. Telephony and SMS has now been added to that list, with the introduction of the new CloudCall integration.
In the last couple of years, many recruiters have found themselves working remotely. And as businesses from every sector began to adopt remote or hybrid working policies, location-based employment is becoming a thing of the past. All of this means it’s more important than ever to be able to make calls from wherever you are….
How savvy consultants deliver complex solutions faster There is no shortage of articles written describing workplace changes since the start of the pandemic. The “new normal” isn’t very new anymore. While remote working is no longer a mystifying concept, the trickle-down effects of the change have not stopped rolling in.
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