Want to engage with customers via mobile? Here’s how
You need to be able to reach your customers whenever and wherever they are. But how best to engage them? We conducted some research, and it was clear there are certain things that should be…
5 tools that will boost inbound conversations
Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company,…
Three reasons customers pick up the phone
It’s pretty clear that the phone call is still top dog.
Top tips for keeping your customers happy
What will keep your customers happy? Happy customers means a happy business, right? It just clicks. This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers…
A quick conversation with… Brandy Faulkner, Marketing Communications Manager, CloudCall
We recently spoke to Brandy to find out how she has adapted to remote work and how using CloudCall has allowed her to remain connected with the rest of the team. Brandy joined CloudCall’s marketing…
Why it’s important to manage call volumes
The latest CloudCall Insight research piece, Perfecting the Art of Conversation: how businesses are managing increased call volumes, explores why telephony is on the rise and how businesses are coping with those increases. The phone call…
7 tips for having better conversations at work
Everybody has conversations at work. No matter what job you do, the glue that holds the working day together is the interactions you have with colleagues and clients. Yet the art of conversation is very…
The Art of Perfecting Conversation: Tactics for Maximizing Your Communications
Communication truly is an art form that requires skill and experience to master. Improving communications, and therefore conversation skills can be a catalyst to finding success in many areas of your life. Just imagine nailing that job…
Perfecting the Art of Conversation: Face-to-face
The decline of conversation has been well documented in the news over recent years with countless attention-grabbing headlines. Modern technology has acquired a bad reputation as the killer of conversation, causing a deterioration in our…
Perfecting the Art of Conversation: SMS
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being…
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