Giving your teams the tools they need to improve conversations is crucial. Whether you are training a new employee for long-term success or upskilling a top performer, training tools such as whispering, call monitoring, call recordings, and searchable SMS will increase their overall productivity. Use these tools as part of your onboarding process to help…
Most companies have an extraordinary amount of information about their customers, but are they really getting the most out of it? If customer information is not easily accessible, it will just sit and gather digital dust. And instead of using conversation data to improve your services, things will become stagnant. SO, do not let this…
Many think only developers and programmers get to find awesome remote work positions. But remote work is on the rise, and the number of companies hiring remote employees has never been higher.
Leverage the mobile obsession and have more successful conversations with multichannel outreach.
The world of telecoms can be confusing at first. But no matter the size of your business, it’s important to equip yourself with some kind of business internet phone. But is it necessary to invest in a business phone system? And, more specifically, should you switch to a business VoIP phone? Is VoIP for small…
LEICESTER, England–(BUSINESS WIRE)–CloudCall, a leading provider of advanced communications for CRM systems, today announced the availability of CloudCall Unified Communications for Bullhorn. This solution, seamlessly integrated into Bullhorn, builds on the CloudCall telephony and CRM feature set, adding instant messaging, SMS, and GDPR compliance capabilities in a single, streamlined user interface. With one click, Bullhorn users are…
LEICESTER, England–(BUSINESS WIRE)–CloudCall, a leading provider of VoIP telephony integrated into Customer Relationship Management (CRM) systems, was recently named one of the fastest growing UK companies in the Financial Times FT 1000 report. CloudCall grew its revenue 787% from 2013 to 2016, the period covered in the report, ranking 6th in Technology and 28th overall in the UK. “We’ve seen a…
To get the most out of your sales team and improve their results you will need to measure their performance. When you measure sales performance, you can improve the efficiency of your sales team. And when your sales team consistently performs better, your business can generate more revenue and continue to grow. It sounds simple…
Hey you, yeah you…. It’s time to talk about why YOUR business should switch from PBX to CTI, right now! Do you use a CRM system to manage information related to customers and prospects? Does your sales team use a phone to contact prospects and then separately spend extra time storing data into the CRM?…
The hustle and bustle of the holiday season can be a challenging time for businesses. Customers are more likely to contact customer service over queries such as delivery or collection of orders, product availability, etc… For Technical Support teams, however, it may actually mean a drop in the number of inbound calls. But, they also…
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